Marriott has acquired this property, and they have refurbished it fairly recently. It's an old hotel, but is clean, looks fresh, and doesn't smell at all like so many remodeled, old hotels.
The hotel is located conveniently to Westminster Abbey, the Houses of Parliament, Buckingham Palace, the National Gallery, St. James's Park, and Trafalgar Square. Short taxi rides will get you to many other notable places.
Supper at the restaurant was very good, and the service was attentive without being obtrusive. As a Marriott Gold customer, the breakfast buffet was free of charge. Breakfast was good but not great, the service there being a bit uneven. I observed that diners might wait five minutes or more for a cup of coffee. On the other hand, when a diner rose from his table to return to the buffet, staff swept in to clear away and reset the table. After this happened to me twice, I took time to alert staff that I intended to return.
The only persistent annoyance at the hotel is the WiFi, which is provided by Swisscom. The username/password combinations provided upon checking in, did not work. I was able to connect by using last name, room number, and email address. However, this was unreliable, more so on my Windows Phone than my Kindle Fire HD. Either way, it was problematic.
In fact, while browsing on my Kindle at breakfast, another guest asked how I managed to get my device connected. I demonstrated the method I'd used. She also had had no luck at all with the username/password sets she'd received upon check-in.
I hope that the hotel will review their deployment of WiFi services. When I mentioned this on checking out, the desk clerk asked it if I'd had trouble with the "Business" level of service or the "Free" service. At roughly USD300 per room-night, of course, the WiFi service is in no way "Free," and I expect the use of it to be reliable and convenient.
Finishing on a positive note, the housekeeping staff are very thorough in their tasks, respond promptly, and are very courteous to guests.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am pleased that overall you had a great stay with us and that you really liked the way the building has been refurbished to keep its old heritage and history. Which it most definitely has lots of.
It is great to hear that you enjoyed your supper in the Caxton Grill and that you found my team there very attentive.
Thank you for your positive feedback regarding our breakfast and wifi service which I take on board and will be discussing this with all of my team to enhance this for future guests. It is always good to receive comments following a guest’s stay so that I can work with my team to improve areas if it is necessary.
I can see from your final comment that you thought that my housekeeping team were very thorough and I find it lovely that all of them were very quick to respond to you and in a courteous manner. I will pass on your comments to them as they will love to read this.
I hope you will be able to return to the hotel in the future as it would be our pleasure to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.