Marriott has acquired this property, and they have refurbished it fairly recently. It's an old hotel, but is clean, looks fresh, and doesn't smell at all like so many remodeled, old hotels.
The hotel is located conveniently to Westminster Abbey, the Houses of Parliament, Buckingham Palace, the National Gallery, St. James's Park, and Trafalgar Square. Short taxi rides will get you to many other notable places.
Supper at the restaurant was very good, and the service was attentive without being obtrusive. As a Marriott Gold customer, the breakfast buffet was free of charge. Breakfast was good but not great, the service there being a bit uneven. I observed that diners might wait five minutes or more for a cup of coffee. On the other hand, when a diner rose from his table to return to the buffet, staff swept in to clear away and reset the table. After this happened to me twice, I took time to alert staff that I intended to return.
The only persistent annoyance at the hotel is the WiFi, which is provided by Swisscom. The username/password combinations provided upon checking in, did not work. I was able to connect by using last name, room number, and email address. However, this was unreliable, more so on my Windows Phone than my Kindle Fire HD. Either way, it was problematic.
In fact, while browsing on my Kindle at breakfast, another guest asked how I managed to get my device connected. I demonstrated the method I'd used. She also had had no luck at all with the username/password sets she'd received upon check-in.
I hope that the hotel will review their deployment of WiFi services. When I mentioned this on checking out, the desk clerk asked it if I'd had trouble with the "Business" level of service or the "Free" service. At roughly USD300 per room-night, of course, the WiFi service is in no way "Free," and I expect the use of it to be reliable and convenient.
Finishing on a positive note, the housekeeping staff are very thorough in their tasks, respond promptly, and are very courteous to guests.
- Official Description (provided by the hotel):
- St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more less
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- Also Known As:
- Jolly St Ermins Hotel
- Jolly St Ermins London
- St. Ermin's Hotel - Autograph Collection London, England