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“A little piece of Heaven... :-)” 5 of 5 stars
Review of St. Ermin's Hotel - Autograph Collection

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St. Ermin's Hotel - Autograph Collection
4.0 of 5 Hotel   |   2 Caxton Street | Westminster, London SW1H 0QW, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #56 of 1,066 Hotels in London
Chania
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
“A little piece of Heaven... :-)”
5 of 5 stars Reviewed March 26, 2013

We stayed at St Ermins this week, it was for 4 days. It is a very beautiful hotel and it is in a wonderful location. We loved everything about it, it's clean, chic & stylish, with comfy beds, scrummy food...and with lovely polite and friendly staff. The enterance is fabulous...we were told by one of the cabbies that it was in the film ' Mona Lisa'. Anyway...we can not think of anything negative to say about this hotel. We stayed in 4 different hotels during our trip to London...St Ermins was by far the best. We would definately stay there again and we would be more than happy to recommend St Ermins to our friends & family. Thank you..it was first class :-)

Room Tip: We asked for a nice quiet room...and that is exactly what we got.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
Top Contributor
56 reviews 56 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 26, 2013

This was our first stop after arriving in Heathrow after a 23 hours of flying from Australia. Fantastic looking hotel in a great location. Checkin was easy and the service was faultless.
The room is a little small, but it was very nice and clean.
The hotel was up there in price, but coming from Australia the exchange rate didn't help.
All in all we enjoyed our stay.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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wales
Top Contributor
74 reviews 74 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed March 26, 2013

We stayed two nights in a superior room. Check-in was smooth. The room was not large but for London not exceptionally small. It was reasonably well appointed, although there was not bedside table on my wifes side of the bed which was awkward as she had nowhere to put her glass of water, there was also no reading light on her side of the bed. The bathroom was nicely appointed however and a reasonable size. There were tea and coffee facilities but a note to the effect that if you wanted fresh milk and biscuits you had to call down to the concierge for them. I would have expected that this would have been kept in room, I was reluctant to call down, as it didn;t mention whether there was any kind of charge for this, and the mini-bar prices, as is typical for London were expensive. Our room was kept beautifully clean, however there is no turn-down service at this hotel, which is a little dissappointing, because for a 4* Luxury hotel, I think it is these sorts of touches that make the difference. The bed was very comfortable and our room on the 6th floor was quiet (no street noise), being on the corner - near the lift though, one did get a bit of noise from the corridor with people checking out at 4 and 5 am, but it wasn't too bad. On our second day, the milk (UHT) was not replaced by housekeeping, so I did ring down for some, and within 2 minutes a porter brought up fresh milk in a jug (no charge). The lobby of the hotel is stunning with a fabulous staircase (which no-one uses as it leads up to a conference terrace). The baggage attendants and concierge were very friendly and helpful, but sometimes at peak times you will have to wait to ask for a local map etc... this is a big hotel with a lot of guests. Breakfast was nice. We had continental included in the price of our tariff. There was ample choice and everything was replenished regularly throughout the breakfast service. The fruit juices were of a high quality. Unfortunately the coffee was not. I don't really understand why, but it was a bit of a let down, the hot chocolate that my wife had was also out of a machine, again, this is something that they could very easily improve and should do, because it weakens what is essentially a very good 4*+ product. We didn't feel tempted to pay the £5 supplement to have a cooked breakfast, but the hot food did look quite nice, and compared to the £30+ that many similar hotels charge in London, we felt that the quality held up well. We really didn't have anything to complain about with the hotel. It's location was excellent (5 mins walk from Westminster Abbey) and the St James Park tube station is located under the hotel! We walked into Mayfair in less than 25 mins via horseguards. Sites like the Cabinet war rooms and Westminster Cathedral are literally 5 mins away on foot and the hotel is walkable for the theatres in Victoria and the coach and train station. It comes highly recommended. We will be back if we can get a good rate.

Room Tip: Higher floor rooms are quieter. The inner courtyard is pretty with flower beds, only taxis come to...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

The hotel is excellent. We had four people in two rooms for a three night stay in March, 2013. The property is very nice - definitely 4-star quality - and is well maintained. The rooms were well appointed (the King was about what you'd expect size-wise for the heart of London, the room with 2 singles was surprisingly spacious). The staff was friendly and helpful. The only thing that could have been better was the weather (which was very cold for London in March). All-in-all, we couldn't have been more pleased (and basic WiFi is now free).

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westcliff on Sea
Top Contributor
105 reviews 105 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed March 25, 2013

We stayed here after my partner used the hotel to photograph a client. I had read reviews on here about the outside being impressive and I have to say on turning the corner from the tube station where the surroundings were just grey that the outside of the hotel is stunning. It has a beautiful courtyard that the rooms look down on to.

We were put in room 257 which we were told by a porter that is the most requested room/most repeat requested as it overlooks Scotland Yard (cant see the appeal myself). It was very pleasant but on seeing it only had a shower and not a bath we asked if there was a room free with a bath as we were looking forward to a nice relax in the bath. The reception staff were very accomodating offering to move our luggage for us and moved us to a room with a bath which was even nicer!! Really spacious and had a beautiful view of the courtyard - to us this was much better then Scotland Yard but each to their own!

We had a drink in the Caxton bar, again very helpful staff who kept replenising us with complimentary roasted vegetable crisps. We then ate in the Caxton Grill for dinner and the food was EXQUISITE!!! We had the crab and the duck pate starters which were amazing particularly the duck pate. Food was presented beautifully. For mains we had the pork and the violet gnocchi. I have to say I ate the gnocchi in about 5 seconds flat it was absolutely delicious, so much so I have already been looking for the recipe. We also commented on how great the lamb looked and they gave us a sampler which was also soooo tasty. For dessert it was chocolate cake with burnt orange ice cream.

The staff in this hotel are great. They really know their stuff with the food - they had all tried all the food and had great recommendations. It is nice to go somewhere where staff actually know their products!! Nothing was too much trouble at all.

Breakfast again was very good, lots of choice/great selection.

Really recommend this hotel, it is a hidden gem. And just 12 mins from the City to such a great location with lots to do for tourists. We had a quick tour of the meeting rooms and the ballroom that is used mostly for weddings - stunning.

Room Tip: Rooms overlooking courtyard are the best
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Breton
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2013

Our second hotel for a two night stay during our week in London during the Nova Scotia March Break was the 19th century mansion converted into a hotel. St. Ermin’s.
Location: Westminster. New Scotland Yard is around the corner, as is the underground.
Plusses: Beautiful building and a sumptuous lobby with curved stair cases. The area is quiet at night. You might say, boring.
Minuses- Check in at noon was too early and there was no recommendation as to whether we should just have a cup of tea and wait for a short time or come back at the agreed upon check-in time: 2:00. We decided to check our bags and go about our day in London. There was no dire necessity to check in early, we had just checked out of the Rembrandt Hotel so we were well rested and showered.
Our room was on the ground floor and just slightly above the sidewalk facing the courtyard. I did request a room facing the courtyard, but the ground floor is just above a sidewalk which passed directly by our windows. The privacy curtains were employed thus reducing the amount of lovely light reaching the room. Leaving my laptop on the desk in the window with the curtains raised could have been an invitation to theft.
The expansive bathroom had a large floor level open shower that one finds in many European hotels. Wraparound shower curtains do little to keep the water from splashing about the entire room. I resorted to laying the extra towels all over the floor so neither of us would slip. We might have been given the wheel chair accessible room. We can’t be certain. Definitely prefer an enclosed shower. The evening of our first night we noticed a distinct lack of hot water. The next day a letter had been placed on the desk explaining that necessary boiler service could result in a lack of hot water. Oh well, it is a converted 19th century mansion. The lack of hot water wasn’t a tragedy, but I wouldn’t expect things like that to happen in a self defined luxury hotel.
We had an afternoon high tea service. It began with a single scone served by the waiter, and no honey. (they raise their own bees and boast about their honey) My wife received two scones at Harrods with her tea. We were later surprised when the waiter informed us that they had run out of cucumbers, so there would be no cucumber sandwiches with the tea. England? No cucumbers? They would substitute egg and mayonnaise sandwiches instead. The tea itself was good. The waiter appeared after the steeping period to pour for you. The pastries were good and we asked for a box to take the uneaten items back to our room. We had seen others do that as well. The cost of the tea was over $100 Cdn. for the two of us. If you’re on a budget skip the tea, or just have tea with a scone and jam. You can still say you had “tea”.
Considerations or advice: This hotel almost seems to be a catering service to the government. Clients may be on government expense accounts. We did overhear a woman guiding a group of men to the bar say, “our last stop will be 10 Downing”. There is also a Parliamentary bell in the lobby that is rung when a vote is called.
Internet is free for the first 24 hours only. The continental and full English breakfasts were both too expensive for us to take a chance after our tea experience. For breakfast I picked up coffee and pastry just out the door by the underground station. You can't go wrong in London following this strategy. Everyone does it.
Costs: per night for two people: $CDN $355.44
Advice for St. Ermin's: Become an Member of Parliament, or somebody with an expense account and enjoy the perks. If you are a tourist find a more reasonable and better located hotel. On to the Savoy…

Room Tip: Ask about the shower style and on what floor your room will be located. The ground floor does allow...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sitka
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2013

The family room was quite comfortable. The staff were quite welcoming. They reminded us of the weather forecast and loaned out some umbrellas. The concierge assisted with reservations and directions.
Don't miss out on the kids tea in the library!
Fabulous location too!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Ermin's Hotel - Autograph Collection

Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Westminster / Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Family Hotel in London
#42 Romantic Hotel in London
#46 Luxury Hotel in London
#57 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — St. Ermin's Hotel - Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel - Autograph Collection London, England

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