Stayed here for one night in February for a Birthday shopping trip for my wife and I.
The location is great, just a minute from the tube and 5 minutes from Buckingham Palace. The rooms too were lovely, a tad on the small size but I would say no different than any other central London hotel in the same price range. The room had all we could ask for and was decorated in a very tasteful way.
We spent all day sightseeing and shopping so didn’t really get to take all of the hotel in, but the main entrance and walk ways were really clean modern and classy.
The staff too were efficient and friendly, especially the people outside on the doors, they couldn’t do enough.
The bad thing for us was the hotel restaurant. We were quite tired so didn’t want to go too far. I’d heard good things about it. We had drinks (G&T’s) first and they were really well priced for such a nice hotel.
The starter was excellent, We’ve been to some of London’s best restaurants and The Caxton Grilles starters beat them. When the main came £30 for s steak seemed ok especially for London, you did have to pay extra for your sides though. But for that kind of money I would have expected something a lot better. The steak was cooked perfectly, but that’s it. The quality was poor and there was no taste to it. The salad was covered in olives and tasted strange, The best bit were the Garlic Fries, I would have preferred to have had a bigger portion of them and no steak.
We were so tired that we just ate some of it and left the rest and went to bed early.
I am a strong believer in the fact that if a meal is cooked well and the service is good then I will be extremely generous with a tip, paying much more than the standard 10% us Brits seem to give. At Caxtons there was a 12.5% tip already on the bill which I think is never a good thing for any place to do, mainly because most people will either not notice it or they will be too embarrassed to ask for it to be removed should there be bad food/service. A tip should be worked for, it shouldn’t be like the US where it’s a given regardless of the food/service, but that’s just my beliefs, maybe living on a small island where food quality and service is 99% of the time ‘excellent’ I get used to it.
Even though the main course wasn’t too great, the service at this point was quite good so I decided to pay the 12.5% (mainly as I was at this point very sleepy) tip rounding it up to the nearest whole pound. I didn’t have much change on me, and not wanting to break another £20 note I gave them a few 10p’s & 20p’s. When I gave this to the waiter who had served us all night, he called me back and insisted I wait until he had counted all of my coins twice in front of a half full restaurant. Forgetting the fact that there was already £140 in there which included a 12.5% tip, very embarrassing.
One tip for breakfast, its £24 a person in the hotel, but next door you have a prêt, or even better we thought was that about 2 minutes walk away is a House of Frasier that has a café which serves a great breakfast for £5.75
Anyway enough of my ranting. I wouldn’t want the above situation to effect anyone coming to this hotel. It really is a stunning hotel, has great rooms and a perfect London location. I would personally never return but that’s only because of the restaurant incident.
- Official Description (provided by the hotel):
- St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more less
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- Also Known As:
- Jolly St Ermins Hotel
- Jolly St Ermins London
- St. Ermin's Hotel - Autograph Collection London, England