We had originally booked a room last weekend but due to the snow asked if the booking could be moved and the reservation team kindly moved it to the next weekend. When we finally made the journey to london we were given an upgrade as we were celebrating a birthday, were aloud to check in early and returned to our room later on to find a slice of birthday cake and a card.
The lobby was beautiful and every single member of staff was very helpful from reception to housekeeping. The rooms were very clean and tidy although not as grand as you might think from the lobby but the bed was sooo comfy. The only things id mention if being picky were that power leads for the tv and lamps ets were hanging on display and the bathroom was pretty compact.
We enjoyed a fab breakfast which was included in the price and for a small surcharge we were able to 'upgrade' to a cooked breakfast. An afternoon tea was also included in the price.
The only things id say on the down side apart from the above was the fact that the cleaner continued to hoover the bar area whilst we were trying to have a quiet drink and that during our afternoon tea two of the staff actually appeared to be having an arguement in full view of us.
Overall i think the service and friendliness of staff was excellent and although not cheap i felt the price was right for the location, standard and inclusions ie breakfast and afternoon tea. Id highly recommend the hotel to friends.