The service in this hotel is really good. Rooms may seem small with not a great view, but you are in walking distance to Buckingham Palace, Westminster Abbey, etc. This means a lot when you consider the cost of a London taxi. The bar in the hotel is classic and has a lot of history. I really like that the hotel is on a private street with little traffic. The room I had was recently renovated and the bathroom was very nice. The concierge was very helpful and it is a classic hotel. I would stay here again.