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St. Ermin's Hotel: Traveler Reviews

4.5 of 5
2 Caxton Street | Westminster, London SW1H 0QW, England (Mayfair / St James's / Piccadilly / Green Park )
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St. Ermin's Hotel
Ranked #26 of 1,081 hotels in London
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1,635 reviews from our community

Traveler rating
    1,131
    403
    70
    23
    8
See reviews for
Families
460
 
Couples
626
 
Solo
60
 
Business
235
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Colchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Birthday Treat”
5 of 5 stars Reviewed December 13, 2012

We stayed for one night at St Ermins on the 1.12.12, It was my boyfriends birthday treat and a treat it was... We were upgraded on arrival and also they left us a birthday dessert in our room. Nothing was too much trouble - the bumble bee chocolates on the bed were a lovely touch....

We would definatley stay here again - thankyou to St Ermins for making us feel so welcome.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jenny A about St. Ermin's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, responded to this review
December 14, 2012
Dear Madam,

Thank you for taking the time to write and post your review on to Trip Advisor, it really is much appreciated. Thank you also for mentioning my team, I am glad that they were able to assist you during your time with us and we truly hope that you will return to stay with us again in the near future.

Kind regards

Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Super hotel!”
5 of 5 stars Reviewed December 13, 2012

We really have a very pleasant stay at St. Ermin’s Hotel. The compliments go esp. to the staff which make the stay perfect…super service, attentive!
Room is quiet and clean, Bed is very comfortable. You will not be waken up by the noise of Housekeeping’s Trolley because they don’t use one. They use kind of carrying case which will not created the noise in corridor.
Breakfast is very good esp. fruits salad are very fresh. Location is very convenient, 2 min. walking to St. James tube station., within walking distance to Buckingham Palace, Big Ben, Parliament, Westminster Abbey, London Eye. I’m not hesitated to rate this hotel as 5 stars.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Oliveoil41 about St. Ermin's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, responded to this review
December 14, 2012
Dear Sir/Madam,

Thank you for your review and for such complimentary comments, it is wonderful to know that you had a perfect stay and 5 star service with us.
I shall pass on your fantastic comments to my team and we will look forward to your return.
Kind regards and wishing you and your family a Merry Christmas,

Douglas McHugh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Brilliant Hotel”
5 of 5 stars Reviewed December 12, 2012

I have stayed at this hotel over 10 times and cannot fault it. Staff are welcoming and always helpful, the rooms are spotless and it is only a one minute walk from the tube (st James). Highly recommend staying here.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Dee N about St. Ermin's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, responded to this review
December 14, 2012
Dear Sir/Madam,
Thank you for your warm and positive comments regarding my team and your frequent visits, it is really good to hear from a regular guest and we hope that you will continue to stay with us.
We are fortunate to be right next door to St.James’ Park tube station which makes it very easy for travelling around the city and all the major stations.
We truly appreciate your review and for recommending us to others,
Merry Christmas,
Kind regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Good choice when travelling with 2 small kids”
4 of 5 stars Reviewed December 12, 2012

St. Ermin's seems to be one of the few good hotels in central London where rooms with 2 queen beds are available, making it easy to stay there with two small kids. The lobby is small but sumptuous, the rooms have a bit more modern but still warm style. The rooms and the lobby seemed recently renovated or updated. Food in the restaurant was surprisingly good though not very inventive. Service was good and children well looked after. Location of the hotel is good as there's a tube station right next door and a quick taxi ride to most tourist and shopping destinations. Ideally I would prefer a location closer to Piccadilly/Regent Street.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask EspooSnob about St. Ermin's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
1 review
“Fab Hotel”
5 of 5 stars Reviewed December 11, 2012

Will definetely stay at St Ermin's again , from the time you arrive everything was perfect , every single one of the staff were so pleasant and so helpful .
The hotel is Stunning and the location really good, the tube station is just around the cornor.
Everything about this hotel is good , the staff ,the food, the cleanliness and the stunning lobby ,the only one small compliant would be the room was a bit tight for four, but having said that not many hotels have quadruble rooms, and this made it very good value for our family of four . Thanks St Ermins for a lovely weekend.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask B O about St. Ermin's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about St. Ermin's Hotel

Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
Jolly St Ermins
St. Ermin's Hotel London, England
Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Phone Number:
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Westminster / Belgravia
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotels in London
#22 Luxury Hotels in London
#33 Business Hotels in London
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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