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“Super hotel!” 5 of 5 stars
Review of St. Ermin's Hotel - Autograph Collection

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St. Ermin's Hotel - Autograph Collection
4.0 of 5 Hotel   |   2 Caxton Street | Westminster, London SW1H 0QW, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #50 of 1,062 Hotels in London
Zurich, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Super hotel!”
5 of 5 stars Reviewed December 13, 2012

We really have a very pleasant stay at St. Ermin’s Hotel. The compliments go esp. to the staff which make the stay perfect…super service, attentive!
Room is quiet and clean, Bed is very comfortable. You will not be waken up by the noise of Housekeeping’s Trolley because they don’t use one. They use kind of carrying case which will not created the noise in corridor.
Breakfast is very good esp. fruits salad are very fresh. Location is very convenient, 2 min. walking to St. James tube station., within walking distance to Buckingham Palace, Big Ben, Parliament, Westminster Abbey, London Eye. I’m not hesitated to rate this hotel as 5 stars.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review, December 14, 2012
Dear Sir/Madam,

Thank you for your review and for such complimentary comments, it is wonderful to know that you had a perfect stay and 5 star service with us.
I shall pass on your fantastic comments to my team and we will look forward to your return.
Kind regards and wishing you and your family a Merry Christmas,

Douglas McHugh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,144 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Stoke-on-Trent, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2012

I have stayed at this hotel over 10 times and cannot fault it. Staff are welcoming and always helpful, the rooms are spotless and it is only a one minute walk from the tube (st James). Highly recommend staying here.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review, December 14, 2012
Dear Sir/Madam,
Thank you for your warm and positive comments regarding my team and your frequent visits, it is really good to hear from a regular guest and we hope that you will continue to stay with us.
We are fortunate to be right next door to St.James’ Park tube station which makes it very easy for travelling around the city and all the major stations.
We truly appreciate your review and for recommending us to others,
Merry Christmas,
Kind regards
Douglas McHugh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 12, 2012

St. Ermin's seems to be one of the few good hotels in central London where rooms with 2 queen beds are available, making it easy to stay there with two small kids. The lobby is small but sumptuous, the rooms have a bit more modern but still warm style. The rooms and the lobby seemed recently renovated or updated. Food in the restaurant was surprisingly good though not very inventive. Service was good and children well looked after. Location of the hotel is good as there's a tube station right next door and a quick taxi ride to most tourist and shopping destinations. Ideally I would prefer a location closer to Piccadilly/Regent Street.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dublin, Ireland
1 review
5 of 5 stars Reviewed December 11, 2012

Will definetely stay at St Ermin's again , from the time you arrive everything was perfect , every single one of the staff were so pleasant and so helpful .
The hotel is Stunning and the location really good, the tube station is just around the cornor.
Everything about this hotel is good , the staff ,the food, the cleanliness and the stunning lobby ,the only one small compliant would be the room was a bit tight for four, but having said that not many hotels have quadruble rooms, and this made it very good value for our family of four . Thanks St Ermins for a lovely weekend.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilminster, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

What a stunning experience! From the moment you enter the lobby, you are made to feel welcome by every member of staff. Nothing is too much trouble, and the service is exemplary. The bedroom was immaculate, and spotlessly clean. Beds extremely comfortable, bathrooms well appointed and air conditioning responsive to being turned right down. A joy to be able to sleep without traffic noise - a rarity in London. So easy to get to the many places one wants to visit in London, and all in all, a memorable place to stay. We shall return !!!!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth
1 review
5 of 5 stars Reviewed December 11, 2012

Thank you for an outstanding stay St Ermins. The location was perfect, wonderful attentive staff and a beautiful grand hotel in a traditional style.
Eerything and more that we had hoped for.

We were made to feel very special, even down to the pre-dinner drinks in the lobby at 6:30pm.

Room Tip: We were more than happy with a room at the back of the hotel, although we d=couldnt see any issues w...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bodmin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 10, 2012

Enjoyed a single night here. Was offered free upgrade at check in. Very pleasant staff, spacious clean room. Grand reception areas and high standard of decor. Spent pleasant evening in the bar. Worth the money but got good rate by booking direct with hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Ermin's Hotel - Autograph Collection

Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Westminster / Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Family Hotel in London
#40 Romantic Hotel in London
#42 Business Hotel in London
#45 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — St. Ermin's Hotel - Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel - Autograph Collection London, England

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