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“A haven of tranquility and comfort in a perfect location” 5 of 5 stars
Review of St. Ermin's Hotel - Autograph Collection

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St. Ermin's Hotel - Autograph Collection
4.0 of 5 Hotel   |   2 Caxton Street | Westminster, London SW1H 0QW, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #42 of 1,073 hotels in London
Ilminster, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“A haven of tranquility and comfort in a perfect location”
5 of 5 stars Reviewed December 11, 2012

What a stunning experience! From the moment you enter the lobby, you are made to feel welcome by every member of staff. Nothing is too much trouble, and the service is exemplary. The bedroom was immaculate, and spotlessly clean. Beds extremely comfortable, bathrooms well appointed and air conditioning responsive to being turned right down. A joy to be able to sleep without traffic noise - a rarity in London. So easy to get to the many places one wants to visit in London, and all in all, a memorable place to stay. We shall return !!!!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Perth
1 review
5 of 5 stars Reviewed December 11, 2012

Thank you for an outstanding stay St Ermins. The location was perfect, wonderful attentive staff and a beautiful grand hotel in a traditional style.
Eerything and more that we had hoped for.

We were made to feel very special, even down to the pre-dinner drinks in the lobby at 6:30pm.

Room Tip: We were more than happy with a room at the back of the hotel, although we d=couldnt see any issues w...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bodmin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 10, 2012

Enjoyed a single night here. Was offered free upgrade at check in. Very pleasant staff, spacious clean room. Grand reception areas and high standard of decor. Spent pleasant evening in the bar. Worth the money but got good rate by booking direct with hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Top Contributor
92 reviews 92 reviews
46 hotel reviews
Reviews in 48 cities Reviews in 48 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed December 10, 2012

We usually stay at The Cavendish whilst in London but on this occasion only wanted to stay one evening and they couldn’t accommodate us and were recommended this hotel by friends. We are so pleased that they passed on their recommendation. The hotel is conveniently placed to St James Park underground station and opposite New Scotland Yard. On arrival, we were impressed by the building, it has been renovated to such a high standard. The reception staff were extremely pleasant and checked us into our room immediately. We had a suite, which was lovely. Décor wonderful and immaculately clean, huge canopy bed with tv in the bedroom, plus a further tv in the sitting area. The bathroom was fairly small with only a shower, but this really wasn’t too much of a problem as we were only staying overnight. There was a small wardrobe in the room complete with iron, ironing board, safe. Tea and coffee making facilities, along with takeaway cup, and housekeeping had no issue with being asked to top the tea/coffee up on a couple of occasions. We cannot comment on food as we did not eat breakfast in the hotel, we had made alternative plans. We will definitely stay there next time we visit. It is our new favourite hotel in London.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pensacola, Florida
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 9, 2012

This is a GREAT hotel, warm staff, small yet cozy room (larger than standard London hotels); however, the flat screen TV is in an odd location: mounted on a wall at the foot of the bed, we kept running into it. This hotel is in a great (and safe) location, sandwiched between all the great sites you can walk to: Buckingham Palace, St. James's Park Underground station, Westminster Abbey, Westminster Cathedral (you cannot confuse the two), Elizabeth Tower, aka Big Ben, London Eye (a ferris wheel on steroids), Houses of Parliament. Our room overlooked the New Scotland Yard and a busy street yet we were not bothered by any street noise. The room had windows that we could open to let in fresh air. Just steps away is a Starbucks if your meal plan is budgeted; you can actually get a healthy breakfast there. Hotel concierge is most helpful: recommendations on getting you to the right places, hailing a cab, knowing the best Sushi places, timing for planning your trip back to Heathrow, etc. Pricing of this hotel and its restaurant is high but you get what you pay for. My ONLY complaint is they will charge you for WiFi in the room; it's complimentary in the hotel lobby only. We would DEFINITELY return!

Room Tip: We always ask for a room with a good view or high floor
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2012

Beautiful hotel in the heart of St James's. Fabulous foyer, lively bar still throbbing late into the night, friendly and helpful staff. We were upgraded to a superior room, but it was still very small - beautifully clean and comfortable but small. Couple of small niggles - at over £200 a night I can't believe they charge extra for wifi - and the toiletries were bolted to the wall like an Ibis! Anyway apart from that we'd recommend it.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 9, 2012

The St. Ermin´s Hotel is a very fine hotel for a stay in London. It makes a difference if you are able to stay at a hotel where children are welcome. St. Ermin´s is such a kind of hotel and therefore a exception for a hotel in a city like London.

I would recommend this hotel a all time.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Ermin's Hotel - Autograph Collection

Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Westminster / Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in London
#33 Romantic Hotel in London
#37 Luxury Hotel in London
#48 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — St. Ermin's Hotel - Autograph Collection 4*
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel - Autograph Collection London, England

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