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“Great Hotel, Location & Staff” 4 of 5 stars
Review of St. Ermin's Hotel - Autograph Collection

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St. Ermin's Hotel - Autograph Collection
4.0 of 5 Hotel   |   2 Caxton Street | Westminster, London SW1H 0QW, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #36 of 1,071 hotels in London
Russell, New Zealand
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Great Hotel, Location & Staff”
4 of 5 stars Reviewed November 24, 2012

I spent 5 days here in November 2012. I have stayed in 5 star hotels in London that didn't measure up to St Ermins standards. High quality fit out but retaining the charm and character of a traditional English hotel.

I can't speak highly enough of the staff. All extremely well trained and genuine hospitality professionals who really do take an interest.

A good gym facility that could be made excellent by simply adding a couple of swiss balls which would enable a full body work out with their free weights. An excellent selection of cardio machines, all with private screens, iPod/iPhone integration, charging and Nike+ integration.

The Caxton Bar & Grill offered a great selection of food that was well presented and cooked to perfection. I also had the opportunity of dining at No.11 Cadogan Gardens (A five star property near by in Sloane Square) which was very average in comparison.

The room (240) offered some great features including an interactive TV, good sized bathroom (for London) very comfortable bed and again great fit out. The only draw backs were that it was located next to the staff elevator/service area and I would be woken each morning by banging and crashing of trollies and doors opening and closing and there was a view over the hotel machinery plant and refuse area. My colleague who was only staying two nights had a beautiful view over the lovely gardens and entrance to the hotel on the 5th floor. Something to bear in mind for next time. One other small thing was that I had two housekeepers on two separate occasions enter the room without knocking. Admitably, the first occasion, I had the "please make up my room" sign out and the other occasion was 3 minutes after my scheduled checkout time. In any instance as a hotelier, I wouldn't accept any of my staff entering any guest room without knocking.

In a nutshell a great property which I will definitely stay at again and my very good rating could have easily been an excellent rating but for some very small operational failings.

Room Tip: Do not select any room around 240 and I would assume the same for 340, 440, 540 & 640 as it is l...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lincolnshire
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 24, 2012

I stayed here recently on an overnight business trip to London. What a treat! The taxi ride from Kings Cross took me along the Mall, past Trafalgar Square and the London Eye, Big Ben and the Houses of Parliament and finally Westminster Abbey. I was greeted from my taxi by a doorman who took my bag and escorted me to the reception desk. I felt like royalty! The hotel is pure decadence - immaculately clean and first class in all respects. The staff make you feel like you are the only guest in the hotel - nothing is too much trouble. I ordered room service as I was travelling alone and the quality of the food on offer was excellent. Service was fast and the food was of high quality. I didn't get the opportunity to fully explore the bars and restaurants, but can only imagine that they were of equally high quality. Breakfast was wonderful too - an amazing range of choices and fantastic service. I can't fault this hotel.

Stayed November 2012, traveled on business
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Ghent, Belgium
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 24, 2012

Fantastic hotel, nice rooms, the best service I ever experienced, great breakfast, lots of coffee and tea in the room and even a "wallpaper" magazine provided. The location is not bad but could be better : Next to the St James subway but due to maintenance the circle and district lines were closed during the weekend. A frontal roomview of an ugly derelict BT building.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 23, 2012 via mobile

We stayed here last night and location is perfect, right next to st James tube. Hotel is beautiful, rooms are luxurious and staff could not do enough. If you want luxury then this is the hotel for you. We will definitely stay here again on our next trip to London x

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belfast
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 23, 2012

fantastic hotel, great location. Particular mention for Gary and Frank (conceirge), so very helpful,polite oh and funny as well!!
Thanks to everyone, great 5 night stay. Would recommend this hotel to anyone buisness or pleasure.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 23, 2012

The hotel is very fresh and the staff just get it and make you feel genuinely welcome. Recently renovated product with very comfortable bed, Amazonas-style shower, White Company of London amenities. Great conference rooms. Probably would make an easy and comfortable place to stay with children too.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rotherham, United Kingdom
1 review
5 of 5 stars Reviewed November 22, 2012

This hotel is absolute perfection. The driveway and entrance lobby really set this apart from others. Excellent location tucked away from the hustle and bustle of central London but within walking distance of Buckingham Palace etc. The children were made to feel very welcome with nice touches like their names on the TV in the room on arrival. Nothing was too much trouble. Valet parking made the tiresome task of parking in London a breeze. The staff were excellent with particlular praise for Stellios (the gentleman with the bowler hat) who is a credit to your hotel. We will definately be returning. Thank you.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about St. Ermin's Hotel - Autograph Collection

Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
Jolly St Ermins
St. Ermin's Hotel - Autograph Collection London, England
Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Westminster / Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in London
#26 Romantic Hotel in London
#28 Luxury Hotel in London
#59 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — St. Ermin's Hotel - Autograph Collection 4*
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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