Arrived early from 24 hour flight from Sydney Australia to be greeted by a smile and a welcome. No problems with early access to my room which meant the trip was off to a great start at 7am! 18 nights spent on their long stay plan (great value - also achieved full breakfast as an inclusion so a bit of chutzpah was worth it) with a superior room, great service, lots of hot water (can't understand unhappy reviews) and perfect location for what I needed in London: walking distance to Whitehall, the Palace, Westminster and less than 150 metres to a very safe tube station. Breakfast was plentiful, newspapers complimentary and the staff most helpful. Couldn't have asked for more. Perfect for solo traveller, also king executive room good for parents with one child prepared to bunk in. I could not recommend more highly.