When we arrived we were escorted to the attic room, which had enough room for 2 single beds and nothing else, approx 3 metres x 3 metres, the toilet cistern was broken and there was no toilet paper, and the door would only close if you slammed it shut. With the suitcases in the room too, there was no standing room. We trekked back down the 4 stories to reception to advise the concierge of the broken toilet and he advised that it would be fixed that afternoon.
On leaving the place at 6pm we advised the new concierge that the toilet was still broken and he gracefully relocated us to another room, which turned out to be the basement. This wasnt any problem at all except there was only an extra square metre of room but now we were under the kitchen and had the wonderful experience of listening to the staff trapse around the kitchen to all hours of the night and again getting breakast ready from 6am in the morning.
To top it off, they had the smallest ensuites we have ever seen anywhere in the world, you had to literally sit on the toilet with your knees under and on only one side of the vanity basin and hold onto it. The shower was just about unusuable because there wasnt enough room to bend to wash your feet. The whole ensuite would have measured 1.8m x 0.9m (6' x 3') in total. How this passes OH&S is beyond me, cause if you collapsed in the shower, ensuite or even the room, emergency services would never be able to get you out, they would just have to block off the room and leave you there. And I am sure the owners would do that because when asked what they were planning on charging over the Olympic period they said about 1 1/2 times what we paid. My recommendation would be, pay the extra and stay somewhere else, we have always had the attitiude that the accomodation is only somewhere to sleep and shower, but this was ridiculous. We travel every year all over the world and we have sayed in one worse place.
- Official Description (provided by the hotel):
- The Royal London Hotel is Town House Hotel all rooms are En Suite with free wifi. ... more less
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- Also Known As:
- Royal London Hotel England