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“Small room” 3 of 5 stars
Review of The Portland Hotel

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The Portland Hotel
4.0 of 5 Hotel   |   31 - 32 Bedford Place, London WC1B 5JH, England (Bloomsbury / Holborn)   |  
Hotel amenities
Ranked #422 of 1,075 hotels in London
Leeds
Top Contributor
107 reviews 107 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
“Small room”
3 of 5 stars Reviewed October 3, 2011

We were warned that the room we were in was small by the girl on checkout and we were offered a basement room but this was at the front of the hotel next to the road. What we didn't expect was a room so small that one side of the double bed was up against a wall! The hotel is well located near the British Museum and is clean and tidy, however, the hotel doesn't have a bar and you have to go to the hotel next door for breakfast!

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Leeds, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 3, 2011

We stayed at the Portland for two nights for our wedding anniversary,
We were greeted at the door by the Concierge who (even hough it was quite late) had a beaming smile and was a very friendly chap,
While booking in we were given a free upgrade to an Executive room which was fantastic.
The hotel was very clean as was the room, all the facilities you would expect, ie tv, iron,kettle, internet access even a small kitchenette, the only down side to this was the fridge which wasn't very good but to be honest when you stay in London you don't stay in your hotel to cook!!
Breakfast was next door in one of the Portlands sister hotels, which is 20 steps away so no complaints at all there. Breakfast was Continental and was very good, all the food was fresh and plentiful. A cooked breakfast is available but at almost 24 pounds each its scandalously expensive.
Nicely positioned for most amenities and near to all transport links. Overall a very nice place and yes we would stay at the Portland again.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Saint-Beat, France
Top Contributor
228 reviews 228 reviews
33 hotel reviews
Reviews in 67 cities Reviews in 67 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed September 23, 2011

This is the first time I stayed in this hotel becasue my usual hotel was full. I had a room in the basement (but it had a window out to the road so not dark). The room was large, the bed was fabulous, very comfortable with lots of lovely pillows and a soft duvet. There was even a little kitchenette area behind a cupboard.
For breakfast I had to go to the hotel next door but it was worth it, lots of choice, smoked salmon, meats, cheese - everything - hot breakfast was lovely.
A really lovely experience for the price - I was extremely satified.
To top it all the receptionist and the other staff were so polite, helpful and really lovely too.

Room Tip: I would ask for a room in the basement because it is quiet and the rooms are big.
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  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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north humberside
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 5, 2011

stayed for 2 nights here, it was very clean and accommadating, the room was big and the bathroom was lovely, with a powerfull shower or a bath,it was hot when we went but the bedroom has a portable fan which we used,there was tea and coffe making facilities , the bed was huge and very comfy. we went to see war horse at the new london theatre, which by the way was brilliant, the theatre was only a 10 minute walk from our hotel. its quite central to shops and eating out places, the breakfast was outstanding, and the staff were very pleasant and couldnt do enough for you,would highly recommend this hotel and will definatley go there again

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sunderland tyne and wear
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 4, 2011

We booked into The Lancaster but were moved across the road to the Portland(part of the same chain) I was not suprised by this as a friend had a similar experience with the Grange chain previously. We had been upgraded and I must say had a fabulous room. A very large room with a seating area, very roomy bathroom and a small kitchen area which although we did not use could have been very useful had we been staying longer. The staff were very friendly and helpful. We made enquiries about buses and tubes and when we came back in after taking a walk the young receptionist had run off from the computer maps of routes etc, Later on that night I discovered that there was no hot water. I informed the staff and it was discovered that there was a fault throughout the hotel. The staff were very apologetic and offered to relocate us at their expense to a five star hotel near St Paul's. At the time we were really tired so declined. Emergency maintenance was called out and the fault repaired within the hour. These things can happen in hotels but we were very pleased at the way the company dealt with us and the problem They insisted we had a complimentary "full English breakfast" which we can honestly say was excellent. We were in a room at the front of the hotel and a couple of times we heard the noise of people probably going home after a night out. There was no traffic noise at all. We thought that The Portland was excellent value for money. It is well located for buses, metro and trains as well as being near many of the main attractions. We will definitely stay there again.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canberra, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 3, 2011

A well-appointed and comfortable hotel. Fairly expensive, though. We were lucky to get a room for 4 nights having booked a place across the road, which turned out to be a filthy dump.
Bedford Place is in a pleasant part of London and so convenient for tubes, buses and taxis, as well as for walking. We initially used the Hop on Hop off bus to find our way around London - and then travelled to Kew Gardens and all the major tourist sights using Oyster cards and London sightseeing cards.
Well recommended.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Stockholm
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 17, 2011

Stayed in a single room with a kitchenette for 6 nights during July/Aug 2011. The hotel had some bad reviews here, so was a bit nervous. I didn't have to though, as this was a real little gem, which made me, a single female traveller feel at home and completely safe.

The location is great. Only 5 mins walk from Holborn Tube station and about 7 mins from Russell Square Tube. Also, bus no 7 has a stop almost opposite the hotel and will take you to Oxford Street in minutes. There is plenty of small restaurants and cafés on nearby Southhampton Row and on the side streets. And of course, British Museum is just a few minutes on foot from the hotel.

There was a heatwave in London when I was there, and the room was very hot too, partly due to the heat from the top of the fridge. It got cooler during the night though, and was fine to sleep. The bed was very comfy, with 4 pillows and a proper duvet - and queen sized.

The single room is bigger than most budget hotels I have stayed in during my several London visits. Very clean with, it looked like, quite new furniture (although in an old-fashioned "British" style). The bathroom had both shower and tub and was very modern. I also appreciated the high quality spa toiletries, which was far better than other places I have stayed on.

There was also a good sized wardrobe for your clothes - and a iron board + iron. And other storage and cabinets for your clothes and other items. Always appreciated.

One of the best things with the room was the kitchenette, and that was one of the reasons I choosed this hotel. It had a cooler (not as cool as a fridge, but worked fine for smoothies, juices, cheese etc), micro wave, kettle, sink, cutlery and crockery - a small but well choosen selection, and everything looked new.

Still, breakfast was included in my fare. There wasn't a breakfast room at the Portland, so had to walk about 25 m to the neighbouring Clarendon. The breakfast buffé was absolutely fine, and even a lot of different teas to choose between. Nice cheddar cheese as well, as well as fresh fruit and various cereals. Rolls and toast. Great to have the choice to eat out or in your room.

The reception staff very lovely, chatty and very, very helpful.

Would DEFINITELY stay at this hotel again when in London.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Portland Hotel

Address: 31 - 32 Bedford Place, London WC1B 5JH, England
Location: United Kingdom > England > London > Bloomsbury / Holborn , Camden / Primrose Hill , Covent Garden
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#259 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Portland Hotel 4*
Reservation Options:
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Also Known As:
The Portland Hotel London, England

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