I booked to stay at this hotel through lastminute.com during October 2010. I was attending a function in Mayfair and was running tight on time when I arrived. The main hotel door was locked and there was a note saying 'back in 5 minutes'. The receptionist eventually turned up only to inform me that the the twin room I had booked and paid for was already filled and there was no other twin room available. Luckily there was a single room available but I was kept at least 20 minutes whilst he tried to sort the booking (even though I stressed that I was late for the function). No apology was offered or a refund for the cheaper room as he said it was lastminute's fault (a fact that I now know not to be true). The small single room had a lumpy bed and a weak shower that sounded like a hair dryer (probably about right for the money though). The hotel did eventually offer a 25% discount on a future stay but I will certainly not be taking them up on their offer.
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- Also Known As:
- Hadleigh Hotel London, England