The rooms looked nothing like on the internet but that isnt really much of a surprise but I would have expected better than it was. No matter how cheap or expensive it is still a customer's money being spent.
The entance is misleading and they have cleverly used mirrors to give the impression of a large reception area which adds to the 'online' impression that the 'hotel' is a large and selubrious establishment.
The standard is not up to scratch. I could have grouted and finished the shower and bathroom areas to a much higher standard myself. Some of the grout was dirty and had a culmination of soap. In the first room we stayed in there was no plug in the sink and when on the toilet you almost had your head in the sink and could bang your elbow on the door handle. The shower cubicle was high up and I am sure breaches health and safety regulations. There was just enough room for the width of your legs between the two beds and suitcases had to be stored in front of the exit door. This not spacially suitable. To say they were refurbished 3 years ago is unbelievable to accept.
When we arrived we were told there were two rooms available, one in the basement and one on the top. We did not realise there were 80 stairs to the room at the top and the stairway (which I noticed was filthy as it was wrought iron and not cleaned along the bottom) got narrower with a heavy door at the bottom of one set of stairs. I think there were four rooms squashed in on that top floor. In addition there were more stairs down to the 'cooked breakfast' in the basement.
My fear was how to escape in the event of a fire. A fire escape on the ground floor and the basement is certainly not adequate especially given the cramped rooms and stairs at the top. I find it unbelievable that a fire and safety officer would have allowed that. When told the room was on the fourth floor we did not expect there to be so many stairs. My house is on three floors and has approximately 22 stairs but it was the 'zig zag' layout in the hotel which required the 80 stairs.
My friend asked if she could see the other room in the basement but she reported back to me that it was no larger and was very dark. She asked if there was another room and was told there would be one on the first floor the following day. So the next morning we packed our luggage ready to be moved.
We were not late for breakfast on the first morning and were there at the same time as many other guests so thankgoodness not all the guests arrived for breakfast at the same time. 'Cooked' breakfast was a 'do-it-yourself' job and many guests were outside in the yard on wooden garden furniture under canvas with patio heaters. Breakfast consisted of tea, coffee, orange juice toast, jam/marmalade, cheese, ham, cornflakes and boiled eggs.
Later that evening when we returned to the hotel we went to the room on the first floor. This was still up two flights of stairs but of course much better than the other room. The bathroom was larger and had a proper shower cubicle. Again the 'finishing' of the grouting etc was not up to standard and was not clean. The mirror above the sink was so low that you had to crouch down to use it.
The window to the room (beyond which was a balcony with no indication as to whether it was safe to step out onto or not) opened upwards but there was nothing to secure it so we had to use plastic water bottles in order to allow air into the room.
The hairdrier and holster was located above the plastic shelf for the kettle so in order to use the kettle the hairdrier had to be removed from the holster and left to dangle below...but even worse there was no socket in which to plug the kettle. When my friend went to reception to ask they said there was an extension under the bed. There was and was used for the bedside lamp. If you look at the photos you will see yet another health and safety breach with the extension lead dangling in the air and the lead across the floor. This is NOT acceptable. The milk consisted of powered sachets-yuk!
Again our suitcases had to be positioned in front of the doorway/exit.
The following morning we had to be at breakfast early due to planes and coaches to catch. The receptionist had said the cleaners would be there or to go to reception to have the breakfast area opened up. No one was there so we asked for the room to be opened up. I refused to have a cup of tea as I guessed the water was there from the morning before and had probably been boiled again and again. The bowl of eggs were put out but then removed and returned a couple of minutes later with water on them...had yesterday's been warmed up? Who knows.
The door down to the breakfast room had stairs immediately behind it. Again something that could have been a potential accident. There was no sign warning guests of this.
This hotel has too many rooms crammed in for it to be safe and comfortable for guests. Health and Safety officers should be reprimanded if they have passed this hotel on inspection.
The hotel is described as economical....'economical' with the truth maybe. Premier Inn for example are considered basic and 'economical' but at least they are of a higher standard than the Glendale Hyde Park Hotel.
The 'standard' or lack of, the health and safety issues along with the attempt to get as many guests into such a small premises is appalling. I dread to think how 29 guests would have evacuated the building in an emergency and am relieved that not all the guests arrived for breakfast at the same time.
I am embarrassed to think that my friend had visited from Germany and had thought she had booked one of the the better hotels in the area and had decided to treat me to a couple of days away and it was like Fawlty Towers...in fact worse...we would have laughed had it not been so bad.
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- Also Known As:
- Glendale Hyde Park London
- Hotel Glendale Hyde Park
- Glendale Hyde Park Hotel London, England