My sister and I stayed for one night in December 2012 while in London arranging our mothers funeral. As our trip had been unplanned and we arrived in London late at night, we didn't book in advance and walked in. We arrived after midnight and where still charged £136.00 for the night, if we had realized how bad the service would be we would have kept walking to the next hotel. The member of staff who checked us in was efficent but not friendly. After putting our cases in the room we came downstairs for a drink. We waited 15 minutes to be served at the bar. The room itself was clean and comfortable but nothing more than you would expect at a hotel down the road which is half the price and serves a better breakfast. We discovered how bad the breakfast was next morning. The eggs were terrible we decided they had to have been made with powdered egg, the coffee was stale and the orange juice suspicious. The worst thing however were the strange smelling tiny sausages completely inedible. My sister and I stayed a further two nights in London that week making arrangements and another night the following week for the actual funeral, we stayed at a different hotel which I have highly recommended in another review. The hotel which made us very comfortable with great service we recommended to the various relatives who traveled for the funeral many of whom also stayed there.