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“Good value and modern” 3 of 5 stars
Review of Belgraves, a Thompson Hotel

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Belgraves, a Thompson Hotel
4.0 of 5 Hotel   |   20 Chesham Place, London SW1X 8HQ, England (Belgravia)   |  
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Ranked #70 of 1,049 Hotels in London
Certificate of Excellence 2014
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
47 helpful votes 47 helpful votes
“Good value and modern”
3 of 5 stars Reviewed April 26, 2014

Its a good value hotel, the rooms are a little small but modern and great location, ticks all the boxes. Its you want style on a budget this is it for sure, with a nice bar on the 1st floor for meeting etc too

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Manager at Belgraves, a Thompson Hotel, responded to this review, April 27, 2014
Dear JonnyDodge, Thank you for taking the time to review your stay with us. We look forward to welcoming you back soon. Warm regards, David
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355 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Brookfield, WI
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 25, 2014

We discovered this hotel through Visa Luxury Hotel Collection. Stayed here for 6 nights and were greatly impressed with location, friendliness and helpful of hotel staff. First location: it's in a quiet more residential neighborhood but walking distance to many attractions such as Buckingham Palace. It's also walking distance to Knightsbridge area and Slone Square for catching the underground which we did for getting to attractions further away. These locations were also good for dining and shopping. Also walking distace to Victoria Coach Station where we were to meet for a tour to Windsor Castle.

The staff always remembered us and were exceptionally polite. They arranged for a taxi for us at 5:30am when none were nearby. We also bought our Tower of London tickets there saving time at the attraction. Could have bought other tickets as well.

Continental breakfast included cold meats, many types of pastries, cereals, cheeses, and juices. Excellent food and drink in the lovely bar as well.

Room a nice size, turn down service with nightly water and chocolate.

Wonderful stay!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Manager at Belgraves, a Thompson Hotel, responded to this review, April 27, 2014
Dear Jean R, Thank you for your great review and kind words. The whole team are delighted that you had a wonderful stay, enjoying both the location and the attention of the team, as well as the delights offered by Pont St and Belgraves Bar. We hope to see you back at Belgraves very soon. Warm regards, David
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cardiff
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 20, 2014

We have just spent a night at the hotel and was quite simply perfect!

Service (even before we arrived) was exceptional. The hotel is über stylish and located in the heart of Belgravia, londons most exclusive area. It's within easy access to the luxury Knightsbridge and Chelsea shops and restaurants and not to far to walk to Mayfair and the west end.

The rooms are luxurious with Hughes comfy beds!

Food and drink were excellent and would recommend the Pont St restaurant. Excellent fish restaurant but certainly not limited to seafood.

Would thoroughly recommend...a real 5star hotel!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Manager at Belgraves, a Thompson Hotel, responded to this review, April 22, 2014
Dear SteveMcD, Thank you very much for your review and kind words. The whole team are delighted that you found the service at Belgraves exceptional, and that you enjoyed the delights of our restaurant, Pont St. We look forward to welcoming you back to Belgraves very soon. Warm regards, David
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Exeter, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2014

From start to finish of a three night stay we received really first class service - every member of staff is friendly and they are all keen to make your stay feel special. When you add this to very well designed rooms, a truly comfortable bed and an excellent buffet breakfast, what more can you say? If I try to look for a couple of slightly critical comments, maybe some of the staff in the breakfast room could try to break into a smile more frequently and why were all the clocks on the lift showing incorrect times? But that is really being pedantic - well done to the team at a really well run hotel.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Manager at Belgraves, a Thompson Hotel, responded to this review, April 13, 2014
Dear Devonduo30, Thank you so much for your great review of your stay with us. All of the team are delighted that you enjoyed your stay and were made to feel special. We also appreciate your feedback, we'll definitely work on those breakfast smiles and double check the time in the lifts. We look forward to welcoming you back to Belgraves when you are next in London. Warm regards, David
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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2014

"I’ll start by saying that I am well traveled and have stayed in my fair share of high-end hotels across the world. With that said, I am truly impressed and beyond satisfied with the service I have received at the Belgrave Hotel in London.
This hotel ranks high as far as its location and overall cleanliness. However, what makes this establishment a real gem, is the amazing staff and their impeccable customer service. The personnel was very welcoming and beyond accommodating, not only to myself, but to the entire group (of 8) I traveled with. They were one of the most genuine and wholehearted staff I have encountered, and this made for a very pleasant experience. I HIGHLY recommend the Belgrave Hotel and it’s top-notch staff."

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Manager at Belgraves, a Thompson Hotel, responded to this review, April 13, 2014
Dear savas155, Thank you so much for your review of your stay and your kind words, the whole team are delighted that you were so impressed the level of service you received. We look forward to welcoming you back to Belgraves very soon. Warm regards, David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2014

We stayed there 2 nights. They arranged a baby cot as soon as I mentioned about our stay with an infant. The room was not big enough to get in with the stroller, we had to leave it at the front desk which did not bother me at all.
The hotel is located perfect for shopping, near Harrods and Harvey Nichols, and many more stores! Also there is Waitrose (Grocery store) nearby and it is convenient to get an extra goods if needed.
Hotel staff is kind enough, you will get average nice service.
Breakfast was quite good with the choice of healthy juice such as green smoothies and so on!

We have got this hotel by hotwire, and we were satisfied for what we paid for.

Nice to feel Posh area of London.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Manager at Belgraves, a Thompson Hotel, responded to this review, April 13, 2014
Dear NAA821, Thank you for taking the time to review your stay with us. We are delighted that you enjoyed your breakfast, especially the healthy smoothies, in Pont St an look forward to welcoming you back to Belgraves soon. Warm regards, David
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Ljubljana, Slovenia
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 6, 2014

Europe is not known for its service (by North American standards, anyway); I know because I have lived in Europe and in general the service is not high quality. EXCEPT at Belgraves. The service at this hotel is outstanding and very genuine. I so appreciated all the staff: the doorman/porter, front desk, maintenance, restaurant staff, and concierge. Everyone I encountered was delightful and really engaging. It made my stay in London wonderful.

The hotel itself is also wonderful if you like small boutique properties. It is set in a lovely neighborhood and is decorated very tastefully; an easy place to relax. Rooms are small to average size (it is Europe) and very comfortable. The ONLY constructive criticism that I have is that the sound proofing is not adequate . . . I was privy to some sounds I'd rather not heard. :)

I'd stay there again and again.

Room Tip: Overlooking the park.
See more room tips
  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Manager at Belgraves, a Thompson Hotel, responded to this review, April 7, 2014
Dear JJHigh, Thank you for your very kind review of Belgraves, it's location and the service you experienced during your stay, we are delighted you had a wonderful stay. We also appreciate your constructive criticism, we'll take a look at what we can do to resolve that issue. We look forward to welcoming you back next time you are in London. Warm regards, David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belgraves, a Thompson Hotel

Address: 20 Chesham Place, London SW1X 8HQ, England
Phone Number:
Location: United Kingdom > England > London > Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#53 Business Hotel in London
#63 Luxury Hotel in London
#89 Family Hotel in London
#93 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Belgraves, a Thompson Hotel 4*
Number of rooms: 85
Official Description (provided by the hotel):
Thompson Hotels' premier transatlantic addition, Belgraves, is located in Central London's affluent Belgravia neighborhood, just minutes from internationally renowned shops, sites, and the bustling Sloane Square. Blending traditional British hospitality with an American bohemian attitude, Belgraves interprets the Thompson luxury experience in London joining an on-going creative movement in design, dining, and art that is currently forging the "new Britannia." The property features bold interior architecture and design by acclaimed British designer, Tara Bernerd, and architectural design by EPR Architects. The 85-room hotel includes Pont St. An all day dining neighbourhood restaurant, an intimate library bar with cigar terrace, and a fitness center, coming together to offer a seductive oasis in the heart of the city. The chic and eclectic lobby is set to become a second home for both hotel guests and London's glitterati alike. ... more   less 
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Also Known As:
Belgraves, a Thompson Hotel London, England

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