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“Hotel Excellence” 5 of 5 stars
Review of Belgraves, a Thompson Hotel

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Belgraves, a Thompson Hotel
4.0 of 5 Hotel   |   20 Chesham Place, London SW1X 8HQ, England (Belgravia)   |  
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Celebrate Spring Fever
Ranked #68 of 1,049 Hotels in London
Certificate of Excellence 2014
Albury, Australia
Top Contributor
76 reviews 76 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
“Hotel Excellence”
5 of 5 stars Reviewed April 6, 2013

This hotel sets standards that others should look to follow! Israel, our doorman was just wonderful from the moment we arrived and greeted us by name each time we returned. All other. Front office staff always had a friendly and genuine smile for us as we walked by and couldn't have been more helpful. The decor on he lobby, bar, corridors and rooms is warm and inviting, and the rooms are both superbly appointed and very comfortable. Food and service in the restaurant was also outstanding though the decor was not as inviting as the rest of the hotel. Frankly that didn't matter as the food and service more than made up for it. This hotel is the best I have ever stayed in and I can't recommend it highly enough!

Room Tip: Choose a king room if you want a little more space.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph K, General Manager at Belgraves, a Thompson Hotel, responded to this review, April 23, 2013
Dear Shelagh M,
WOW! Thank you very much for the glowing review! We truly appreciate you taking the time. We look forward to welcoming you back to Belgraves very soon.
Warm regards.
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 reviews from our community

Traveler rating
    240
    77
    25
    4
    4
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46
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77
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 4, 2013 via mobile

We would come back to the hotel after going out and be greeted by the doorman who remembers your name. This hotel is taking the concept of service to a new level. Every aspect was spot on. The rooms are new, modern and tastefully decorated. How good is this hotel? I was sad to leave because all the people working at the hotel treated us like friends not clients.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph K, General Manager at Belgraves, a Thompson Hotel, responded to this review, April 23, 2013
Dear RvO58,
We are so happy to hear that you feel this way! Creating a "Home away from Home" is our goal for all of our guests, I'm please that we have succeeded with you. We look forward to welcoming you back to Belgraves very soon.
Kind regards.
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 4, 2013

Awesome experience the moment we got out of the taxi to the moment we got our bags to leave London. Very helpful, pleasant doorman. We added a member to our party mid trip and changed rooms; they couldn' have been more accomodating or helpful in the move. The room was clean, mattresses firm, plenty of pillows, good temp control. The room had a nice little sitting area, large windows overlooking a little park. WIFI was pretty good, easy to plug in US power cord.

Sabin at concierge desk was super proficient giving advice, making dinner reservations. And another member of the front desk saw us on the Eurostar to Paris and spent 30 minutes to provide a detailed itinenary of must see/eat places in Paris. She couldn't have been sweeter and her recommendations were spot on. Excellent!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph K, General Manager at Belgraves, a Thompson Hotel, responded to this review, April 23, 2013
Dear Mike O,
Thank you very much for your kind review! We are thrilled that you enjoyed your stay with us.
Hope to see you soon!
Kind regards.
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake Village, California
1 review
5 of 5 stars Reviewed April 2, 2013

I recently had the pleasure of staying at Belgraves, a Thompson Hotel and I wanted to share what a wonderful experience it was. Everyone there, from the front desk staff to the concierge, to the bartender made me feel welcome from the moment I stepped through the door. As someone who travels extensively for work, Belgraves is now my home away from home when traveling to London.

The location as well is perfect for walking, window shopping, dining options and just enjoying the neighborhood.

Room Tip: The corner suites are extremely comfortable!
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph K, General Manager at Belgraves, a Thompson Hotel, responded to this review, April 4, 2013
Dear Dolores_S493,
We are so pleased that you shared such a great review, THANK YOU! I speak for the entire team at at Belgraves when I say we look forward to welcoming back your "Home away from Home" very soon.
Warm regards.
Joseph
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2013

My husband and I recently spent a perfect night at The Belgraves. We loved the location of this hip little gem - easy to walk, cab or tube to many great dining options as well sight's and shopping during the day.

We loved how the neat little location made it feel like we were living as locals in a chic London neighborhood.

We'll definitely be back on our next visit to jolly'ole London and will recommend this hotel to friends and family!!

Room Tip: We had a deluxe King overlooking the square - loved the little couch nook by the window.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph K, General Manager at Belgraves, a Thompson Hotel, responded to this review, April 4, 2013
Dear Amandabblakley,
Wow! we love to hear stories like this. Thank you very much for sharing your kind words. We look forward to welcoming you and your husband back to Belgraves very soon!
Warm regards
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed March 27, 2013

I recently stayed at the Belgraves and had a wonderful stay. From the moment I checked in the staff were very friendly and welcoming. It is a very modern hotel and the bar was really buzzing when we had a drink before dinner. The food in the restaurant was also excellant, just a shame the restaurant was a little quiet. I would really recommend this hotel.

Room Tip: The room we have was on the corner so had 2 big windows with lots of light.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph K, General Manager at Belgraves, a Thompson Hotel, responded to this review, April 4, 2013
Dear Nicola H,
Thank you very much for your kind words! We truly appreciate the feedback. I hope you to welcome you back to Belgraves very soon!
Kind regards.
Joseph
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 20, 2013

Received a warm greeting and felt good energy here. Rooms were smaller than we expected. Bed and linens good but towels a bit scratchy. Room service was prompt but food was pretty bland and disappointing. We would definitely stay here again but would need to upgrade to a suite to have the space to be comfortable. Great location too!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph K, General Manager at Belgraves, a Thompson Hotel, responded to this review, April 4, 2013
Dear, topserviceFlorida,
Thank you for taking the time to review! I'm so pleased that overall you had a great stay. I also want ed to express our concern for the shortfall in room service and the towels. We take feedback very seriously and will address accordingly. We look forward to welcoming you back to Belgraves very soon!
Kind regards.
Joseph
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belgraves, a Thompson Hotel

Address: 20 Chesham Place, London SW1X 8HQ, England
Phone Number:
Location: United Kingdom > England > London > Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#48 Business Hotel in London
#62 Luxury Hotel in London
#84 Family Hotel in London
#94 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Belgraves, a Thompson Hotel 4*
Number of rooms: 85
Official Description (provided by the hotel):
Thompson Hotels' premier transatlantic addition, Belgraves, is located in Central London's affluent Belgravia neighborhood, just minutes from internationally renowned shops, sites, and the bustling Sloane Square. Blending traditional British hospitality with an American bohemian attitude, Belgraves interprets the Thompson luxury experience in London joining an on-going creative movement in design, dining, and art that is currently forging the "new Britannia." The property features bold interior architecture and design by acclaimed British designer, Tara Bernerd, and architectural design by EPR Architects. The 85-room hotel includes Pont St. An all day dining neighbourhood restaurant, an intimate library bar with cigar terrace, and a fitness center, coming together to offer a seductive oasis in the heart of the city. The chic and eclectic lobby is set to become a second home for both hotel guests and London's glitterati alike. ... more   less 
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Also Known As:
Belgraves, a Thompson Hotel London, England

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