We stayed at this hotel during a week long visit to London. We stayed for 6 nights and booked directly through the hotel website and got a good rate with breakfast included.
Like the other reviewers say, it is clean and well maintained and the staff are very helpful.
The rooms are Executive Boxes at the West Ham United Football Club stadium, and when not in use are turned in to bedrooms.
During our stay the team were playing away, so we had the chance to stay a Saturday night, otherwise according to the hotel brochure, we would have had to check out on Match day and return to the room later the same night. People wanting to stay over a weekend better check the football fixtures in advance!
WHAT WE LIKED:
The room was clean though basic. A double bed, couple of chairs, clean small bathroom with shower, hairdryer, Flat screen TV (with pay movies or pay Play Station) and tea and coffee facilities.
Housekeeping was very good and honest.
The Bar Staff are nice and friendly. There is also free parking. Travel by Tube to central London takes about 25 minutes.
WHAT WE DISLIKED:
Though breakfast was included we never woke up on time (the dining room closes at 09.00hrs)(Our fault, we know....)
The wardrobes are locked, though hangers are provided so you can hang your clothes on the wardrobe handles. Not great if you are staying for a week and have clothes to hang. An Iron and ironing Board can be collected at the Reception.
The view over the football pitch is great, especially if you like the team, though the balcony doors are also locked. This made the room feel a little claustrophobic.
The in-room Aircon/ Heating System was not working. Reception can control the Central Aircon/ Heating from their desk, which means that you have to keep calling them if it is too cold or too hot. On the first night (at 01.00hrs) we had to ask for an extra blanket and was told that one would be provided the following day (why not at that moment?). Telling them that the room was too cold, they turned on the heating. An hours later we had to call down because it was felt like a sauna (remember you cannot open the balcony doors).
We reported the faulty controls the next day, and it seemed that the hotel were fully aware that the Aircon/ Heating Controls in the rooms (all the rooms we were told) have problems.
Later in the day an extra blanket was provided and we asked to have the Central Air/ Heating turned off for the rest of our stay.
On the day we checked out we asked if we could leave 30 minutes later (at 11.30) and were told that there would be a late charge. The charge is 10 GBP and lets you stay in the room until 13.00. We told them that we we only asking for 30 minutes and had stayed 6 nights (and paid nearly 500 GBP), but the receptionist said that it was Company Policy. We reminded them that throughout our stay the Aircon/ Heating controls never worked and to keep warm we had to have an extra blanket, and was once again told that the hotel knew about this problem and the system was old.
We paid the extra 10 GBP as we didn't want to wait 30 minutes in the bar with our 4 suitcases waiting to be collected at 11.30 to go to the airport.
The hotel is nice, clean and quiet and within 30 minutes from central London. There is not much to see in the local area, and at night it can be a little intimidating.
There are many fast food take away shops nearby which are open almost around the clock.
We would consider to stay here again if we were in the area.
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- Also Known As:
- Quality Inn London
- West Ham United London
- West Ham United Hotel London, England