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“my favourite in london” 5 of 5 stars
Review of Sofitel London St James

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Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #20 of 1,065 Hotels in London
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“my favourite in london”
5 of 5 stars Reviewed April 21, 2006

I travel to London almost every week on business.
I have tried many hotels in the area (eg. "41", cavendish) and think that the Sofitel is by far the best.

- Rooms are navigable, clean modern design and not overloaded (so it's easy to find all your stuff spread in the room on departure)
- the most comfy beds of all hotels I've ever stayed in (only the Regent in Berlin is on par)
- Terriffic showers
- Great location
- Very friendly staff (caveat: bar see below), but not to the extend that they are to intrusive. I like that little bit of anonymity: being treated friendly is fine. But feeling obliged to do small talk with the lady at reception is going too far (see "41").
- Nice bar
- Good food
- Fast checkout
- Professional concierge

- Expensive: you are very lucky these days if you get in below GBP210
- If you get a voucher for a welcome drink, the bar men tend to be overly critical as to what you can get for that and what not. It's stupid. Especially given the room prices. If they disappoi nt customers there, they shouldn't give them vouchers in the first place.
- Limited selection of TV channels
- For those who care: no pay TV
- Only low quality beer in the mini bar (I am picky, admitted). Same for whiskey.

  • Stayed January 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,552 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Upstate NY
2 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 7, 2006

Just returned to the States from a 10-night stay and from start to finish, everything was spectacular and easily superior to a recent weekend at the NYC Four Seasons.

Have stayed at many London hotels, the Sofitel St. James' location was superb and close to everything that is London.

Just a two-minute walk to Trafalgar Square, Nelson's Column, The National Gallery, and Piccadily Circus is at the top end of the Waterloo Place that joins onto Regent Street. The Mall that leads to Buckingham Palace is just one block away, and just a little further to Whitehall and Westminster Abbey and the Houses of Parliament with Big Ben and Westminster bridge that crosses over to the south embankment and the London Eye (the big wheel!!) Highly recommend visitors try the Eye and one of the many cruise boats that board along Victoria Embankment near Big Ben.

Back to the hotel, the quality of service and attention to detail from reception through housekeeping was magnificent and well deserving of their five-star status. Especially impressive were the very friendly and helpful consierge. The star for me was Danny as he is truly a stand-up chap and went above and beyond the call of duty even remembering my name face-to-face each time I stopped by.

The deluxe room we stayed in was tastefully decorated and actually looked better than the brochure/on-line pictures. The king-size bed was truly the most comfortable I've ever experienced with four big pillows and a superb covered duvet - no annoying top sheets. The bathroom, too, was spectacular and, for me, the glass-enclosed rain shower just awesome. My wife though preferred the huge bathtub and very soft towels and robe.

In the room, attention to detail and little touches that were consistent day-to-day were impressive. I especially liked the benefit of a cordless phone with a very-easy-to-use voice mail system. Plus, a favourite of mine was the in-room complimentary coffee/tea/hot chocolate and daily newspaper of choice. Even the hair dryer was top quality.

Didn't use the somewhat pricey in-room fridge for supplies especially as a Tesco-Metro supermarket just two minutes walk up the road towards Piccadily Circus that is open late 'till 11 p.m. nightly plus has a vast wine/champagne selection too.

Other highlights that often aren't elsewhere were not having to wait for anything including the fact the hotel has three individually decorated (and fast) elevators. The 24/7 gym was more than adequate - depending on the weather, there are excellent walking/running circuits right outside the hotel entrance. Would be nice, however, if the steam rooms remained open later than 9 p.m.

Only suggestion is perhaps offer an alternative to the large (as in approx. 3'x5') canvas artwork that adorns the wall opposite the bed as the modern block-paint style not everyone's cup of tea and definitely not when waking up after a very very late night!

Mentioning night life, the hotel is within easy walking distance of many theaters and Leicester Square (home to Rendevous the best ice cream/yogurt/cofeees that offers indoors and patio seating). The room window is massive and opens fully and features excellent window treatments plus double-glazing that makes the room soundproof at night.

Would highly recommend Sofitel St. James for business and pleasure and couples looking for luxury and outstanding service that doesn't cut corners.

Thank you for a wonderful stay.

  • Stayed April 2006
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 6, 2006

This is one of the best hotels I have ever stayed at. The staff was warm and helpful. The room was impeccably clean - and a good size. The bathroom was fabulous - the shower was perfect. The linens, robes, and slippers were lush. The bed was so very comfy. Furnishings are updated, modern and clean. Absolutely no noise from other guest rooms - we stayed on the top floor. Windows are soundproofed.
Great location near Picadilly Square and many restaurants and shops. But off the beaten path so very quiet street.
We did not eat at the restaurant, but the menu looked enticing. And there's a very quaint tea room near the lobby. We didn't go there either but the guests that were having tea looked like they were having a nice relaxing time. There's also a bar on site that looked nice.
I would definitely stay here again. I highly recommend this hotel.

  • Stayed March 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 3, 2006

Great location, nice room with sofest bed I've ever slept on, but not exactly worth the money. If you can get it for a good price, I would recommend it, for list price maybe not.

The harpist is the rose lounge is great whilst having a coffee and danish.

  • Stayed March 2006, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed March 27, 2006

I have just returned from this hotel. I booked it for me and my mum for mothers day.

I have to say that the staff were extremely professional and the rooms were gorgeous. Sometimes modern hotels can leave the rooms feeling a bit cold, but the rooms were funky and homely at the same time.

It is true what other reviews say about the beds, its like sleeping on a cloud!

Only warning i advise of is the price of the mini bar. Make sure you check before you pig out, as i was presented with a £20.00 bill for 2 cans of coke, a packet of pringles and a little pot of chocolate.

On the whole the hotel was amazing and i would definately stay here again!

  • Stayed March 2006
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 12, 2006

We stayed in an Executive room. Lovely room/fabulous bathroom, both immaculate. Had a kingsize bed which must be THE most comfortable hotel bed we've ever slept in (imagine being completely engulfed in fluffy down, and you get the picture). Hotel is in a great location for entertainment - literally 2 mins walk from Piccadilly, 5 from Leicester Sq, 10 Covent Gdn. Didn't eat in the restaurant, so can't comment, but bar & snacks ok. Good breakfast in room, nice staff.

  • Stayed February 2006
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cognac, France
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 11, 2006

We stayed at the Sofitel St James in London's Theatreland for a long weekend (birthday treat!), and nothing is too much trouble for the excellent staff of this 5* hotel. The room was lovely; bed so comfortable I wanted to take it home with me! We only had the breakfast, but everything anyone could possibly want was provided. Even specialist diets were catered for with Soya milk and health foods available, in addition to everything else for English, American or continental tastes. The breakfast service was fantastic over the weekend, although we noticed a difference on the Monday morning, with less staff, a different 'workaday' atmosphere and no constant refills of coffee or juice offered. Apart from this minor point, loved the hotel! Would definitely go back!! (Tip: We found it a lot cheaper to book through an agent rather than the hotel direct as prices are high)

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Family Hotel in London
#8 Spa Hotel in London
#11 Business Hotel in London
#19 Luxury Hotel in London
#20 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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