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“8 years on and we still love it!” 5 of 5 stars
Review of Sofitel London St James

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Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Magnifique Breakfast
Ranked #21 of 1,063 Hotels in London
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“8 years on and we still love it!”
5 of 5 stars Reviewed August 28, 2014

Heartily endorse all the other complementary comments about this hotel. It has a certain je ne sais quoi which makes you feel instantly relaxed and welcome. We have been to many Sofitel hotels around the world and we still think that the Sofitel London St James is the best. Even the lifts are practically instantaneous!!!

Room Tip: Any floor with casement windows
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N_Pesty, General Manager at Sofitel London St James, responded to this review, August 29, 2014
Dear guest,

Thank you for your loyalty! It is always a great pleasure for us to hear satisfied guests who keep coming back to us thanks to our high standards of service.

We look forward to your numerous stays.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,497 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2014

I came to London with my boyfriend for my 25th birthday. The hotel was beyond my expectations. The rooms where clean and sophisticated. They have a tea room by the lobby which was my favorite part of the hotel.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N_Pesty, General Manager at Sofitel London St James, responded to this review, September 3, 2014
Dear guest,

First of all: CONGRATULATIONS on your 25th birthday!

I thank you for letting us all know about your very positive experience at Sofitel London St James.

We do hope to welcome you both at many other occasions.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

We were traveling with our 8 month old daughter on her first international trip and knew that London hotels were usually small. However, Sofitel surprised us big time! We let them know that we would need a cot, if possible.. and they provided us with one, along with a bottle sanitizer, bottle warmer and a baby bathtub. Along with that, the room was very spacious for her to crawl around and made our stay very very comfortable. There was free WiFi available throughout the hotel, which is a plus. The staff was very helpful, they even let us keep our stroller/buggy and carseat in the luggage room so we didn't have to shove it in the room somewhere. Overall, a fantastic experience and we would definitely stay there again!

Room Tip: - Close to picadally circus tube - They have great pizza
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N_Pesty, General Manager at Sofitel London St James, responded to this review, August 29, 2014
Dear guests,

I am truly glad to hear that the whole family has very much enjoyed the stay at Sofitel London St James. Every guest is important to us no matter what his/her age is.

We genuinely love to pamper all of our guests and they can feel it.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2014

The hotel is well located, near Trafalga Square. The staff were very welcoming and attended to all of our needs. We did have a little difficulty with the number of taps and levers on the shower, however, we worked it out in the end.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N_Pesty, General Manager at Sofitel London St James, responded to this review, August 28, 2014
Dear guest,

I am pleased to hear that you have very much enjoyed your stay with us at Sofitel London St James.

I thank you for pointing out our excellent service as we genuinely love to look after our guests.

Looking forward to your next visits.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 26, 2014

Above and beyond five star property. This ideally located property has so much to offer. The staff is exceptional, ask for Melany in the restaurant, everyone we encountered was warm, accommodating and genuinely helpful. The room was serviced 3 times per day, with the replenishment of the refreshment station, towels, and tidying each time (a must have when you're travelling with a teenage girl!). Each day a small gift was left in our room, sometimes with a note, which was very welcoming after a long day sightseeing.

The hotel is close to Buckingham Palace, two blocks to the tube and Piccadilly Circus. The perfect location for high and moderately priced shopping, close to live theatres and all major London attractions.

We've stayed at Sofitel in LA, Paris and New York, and find them to be a good value for the money. Not inexpensive but what you pay for is top quality and generous. The building itself is charming, it's a boutique hotel, yet the rooms are very luxurious and large by London standards.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N_Pesty, General Manager at Sofitel London St James, responded to this review, August 29, 2014
Dear guest,

Thank you for complementing our high standards of service as we genuinely love to pamper all of our guests.

I am also glad to hear that Sofitel London St James is one of your preferred hotels in the world.

We are looking forward to welcoming you back to our centrally located hotel.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teddington, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2014

I'm always about dubious on inner city hotels. At the end of the day it's just a room to lay your head. I've spent a lot of nights in different London hotels but this one is different. The rooms are large and comfortable and the bathroom was something I could only dream for in my own house. A lovely night sleep in great setting and amazingly convenient location. Worth every penny.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N_Pesty, General Manager at Sofitel London St James, responded to this review, August 27, 2014
Dear sir,

I thank you for your positive lines regarding Sofitel London St James located in the heart of London.

I am happy to hear that you were extremely pleasantly surprised by the beauty and welcoming feeling in both our premises as in your room.

I look forward to your next visits.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 25, 2014 via mobile

This hotel has everything you're looking for if this is your first time in London; great location, it's walking distance to all the sites, broadway, museum, underground (subway), and restaurants:) not to mention great hospitality!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N_Pesty, General Manager at Sofitel London St James, responded to this review, August 29, 2014
Dear Sir,

I am truly glad to hear that you enjoy staying at Sofitel London St James when in London.

We look forward to welcoming you back with our undivided attention in our centrally located hotel.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Family Hotel in London
#9 Spa Hotel in London
#10 Business Hotel in London
#19 Luxury Hotel in London
#21 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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