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“Always Perfect” 5 of 5 stars
Review of Sofitel London St James

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Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #20 of 1,065 Hotels in London
Dallas, Texas, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Always Perfect”
5 of 5 stars Reviewed November 25, 2013

I've stayed here three times and they never disappoint. The location is just below Picadilly, but not too close to the noisier areas. Great walking distance to just about everything. The So Spa is arguably the best in London and the Balcon restaurant is excellent. The rooms are super quiet at this hotel both for interior noise and exterior noise. I normally don't sleep well in hotels for all the noise, but never have that problem here.

Room Tip: I stayed in 407, a luxury suite, and it had plenty of room. It has a vanity and a separate desk. Lar...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, November 27, 2013
Thank you so much for such positive a feedback!

I thank you also for pointing out our "best in London" Spa as well as our "excellent" restaurant The Balcon.

We all look forward to welcoming you back soon.

Au revoir,

Denis
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2,552 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Canterbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 25, 2013

We are both ridiculously busy with work and love to grab our precious moments in appropriate surroundings.

The Sofitel St James is a jewel in the crown of Sofitel as far as we are concerned (apart from Legend Amsterdam, which feels like home)...and we have stayed in a few.

Wonderful reception service and wonderfully sensitive room service.

We returned from a show and were completely spoiled by the (quite young) cocktail bartender, who totally delivered the goods according to our individual preferences.

Room service breakfast was divine and certainly the best I have experienced to date.

Seriously looking forward to our upcoming stay for Christmas dinner and room service breakfast once again on 18th Dec.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, November 27, 2013
Thank you very much for this wonderful feedback.

Indeed Sofitel London St James and Sofitel Legend The Grans Amsterdam are wonderful properties.

We then look forward to your next stay in London on December 18th, 2013 and many other addtional ones.

Au revoir,

Denis
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Lausanne, Switzerland
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 23, 2013

We stayed in this hotel for 6 nights in August. We are a family of four and had booked 2 connecting rooms. They first wanted tup put us in the lower floors. We asked for some other rooms as the lower floors were giving on the lobby and we were concerned that this may be noisy. They changed our rooms for the fifth floor, which was great. The roms were quiet and comfortable. Breakfast is very good and the choice is very good. The restaurant for breakfast has a lot of light coming in, which is very nice. We had dinner there once. Food was good; brasserie style. Location is very central. Overall we had a great stay. The only negative point was the internet that they wanted to charge because somehow our children had been using it. The front desk manager eventually removed it from the charges as there was no way to check our children did use it and there was in fact no indication for the children that it would be charged to the rooms.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, November 25, 2013
I am most pleased to hear that you and your family have had a "great stay" at Sofitel London St James.

I thank you for such positive a feedback regarding our high level of service.

I am glad that you have enjoyed the layout of our premises.

Thank you also for mentioning our "very good" breakfast.

We look forward to your next visit.

A bientôt,

Denis Dupart
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Munich
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 20, 2013

I was only there with my family to enjoy an afternoon tea and it was simply amazing...the staff is very pleasant in the restaurant, specially Sofia, who was lovely the whole afternoon! Thank you very much! It was very speacial indeed!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, November 21, 2013
I am truly pleased to hear that you have enjoyed so much your Afternoon Tea experience in our restaurant The Balcon.

We genuinely love to pamper all of our guests. I am glad to read that you have felt it.

We look forward to welcoming you back in The Balcon as well as in the St James Bar.

Au revoir,

Denis
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Port Vila, Vanuatu
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 18, 2013

This hotel was in an excellent central location. We had interconnecting rooms to accomodate our family and this was great value. Staff were fantastic. Breakfast was beautiful. We look forward to returning to London and would not hesitate to stay here again. It set a very high standard for the rest of our European vacation. Congratulations to the team at Sofitel St James. Keep up the good work.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, November 21, 2013
I thank you for your wonderful feedback.

It was a pleasure looking after you.

We look forward to many other visits of yours.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Arkansas
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2013

I was looking for an afternoon tea lounge for quite a bit and this one was a fantastic experience. The service was great and the food too. A memorable experience. Very good for kids too. Quiet and peaceful.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, November 21, 2013
Thank you so much for your positive feedback regarding your Afternoon Tea experience in our Rose Lounge.

I am truly glad to hear that you were enchanted by both the service and the food.

I look forward to welcoming you for many other occasions.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in London
#8 Family Hotel in London
#11 Business Hotel in London
#19 Luxury Hotel in London
#20 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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