We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel - perfect base in London.” 5 of 5 stars
Review of Sofitel London St James

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Sofitel London St James to your Saves list
Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Up to 30% OFF THIS WINTER
Ranked #20 of 1,066 Hotels in London
Melbourne, Australia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Great hotel - perfect base in London.”
5 of 5 stars Reviewed October 10, 2013

Our 6 night stay in this hotel in July was fantastic. Standards of service are very high. From the lovely check-in staff and small refreshment offered at check-in, to the helpful concierge, accommodating, unobtrusive and professional cleaning staff and charming staff in the bar and restaurant.
Room service breakfasts were lovely as was the one room-service dinner I had and I appreciated the delicious little extras that always accompanied the order and the presentation in general.
Some staff went above and beyond, when I misplaced a t-shirt and called to ask laundry if I had accidentally sent it for laundering, although it turned out I hadn't, the person I spoke to said how sorry she was I'd lost it and offered to have her staff help me buy another if I would tell her the colour, style and size. Impressive! Also, as we were staying for almost a week, housecleaning left a message on our first night letting us know they would be happy to accommodate any extra requests such as different pillows, bedding etc. Small extra efforts like that make a difference.
Our deluxe room was nice and although not enormous, so well-laid out and with a large window that we never felt cramped. The bathroom was spacious and well-appointed and the Hermes toiletries are a luxurious reminder of this hotel chain's provenance. The room was always spotless and faultlessly turned down with extra water, slippers etc.
We had dinner at the restaurant one evening - good food and, as always, impeccable service. The bar is a great place for an early evening drink. Modelled on Coco Chanel's Parisian apartment it's cosy and atmospheric.
Finally, the location of this hotel is fabulous. Located at the bottom end of Regent St where it meets Strand, this is a quiet but very central spot. My husband was in London for work and this was convenient for him to both City of London and other locations around greater London. But, more importantly (!), it was really perfect for me as a leisure traveller. I was able to walk to all my favourite spots.
So impressed with this hotel - catered perfectly to my husband's business needs and my stay for pleasure. Can't wait for our next stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, October 15, 2013
I am extremely thankful to you for such words of praise regarding the high standards of service provided to you all along your stay.

We genuinely love to pamper all of our guests and they can feel it.

I am truly happy to hear that we have fulfilled and even exceeded your expectations.

We look forward to welcoming you back very soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,561 reviews from our community

Traveler rating
    1,997
    438
    87
    26
    13
See reviews for
552
1,147
190
392
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sweden, Maine, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2013

i had visted this place around feb 2013 and this place is the best for pleasure business leisure everything..the room was so comfortable that i never felt like comin out of the bed ...the location ws so amazing that i got no words to describe ..you can walk though st.james to west minstster,buckingham palace...like its too good ...it s worth the pay

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, October 11, 2013
Thank you for your warm feedback!

I was extremely pleased to hear that you have felt very much cosy in your room. The unique Sofitel concept MyBed must have also been one of the reasons you did not want to leave your bed anymore as it takes you to sleep like onto fluffy clouds.

We look forward to welcoming you back in our centrally located Sofitel London St James.

Au revoir,
Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Americus
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 9, 2013

You can walk through St. James Park to Westminster Abbey, Big Ben, the Thames, Buckingham Palace, concerts at St. Martins in the Field but the location on a quiet street gives you a sense of calm amid the bustling city filled with tourists. And the staff is just really terrific. The room on a side street was lovely and the rest, after the long flight across the pond was extraordinary. Try the restaurant. It's a nice mix of London and Paris. I'm a surprised- because I don't usually like chains - but happy fan of Sofitel!!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, October 10, 2013
Thank you so much for such wonderful a feedback!

Indeed 2 of our main assets are our central yet quiet location on Waterloo Place as well as our genuinely pampering staff.

Thank you also for pointing out our tasty restaurant The Balcon.

We are looking forward to your next stay!

A bientôt,
Denis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole Dorset
Top Contributor
109 reviews 109 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed October 6, 2013

Booked this hotel as a late secret booking. Fabulous at the rate we paid, The room was not the largest ,but I have experienced this before with Sofitel in Vietnam . The situation of the hotel is ideal right in the centre of town. The staff were polite and so efficient especially the maid whose service in changing pillows was lightening quick. Check-in was fast and efficient except my address was that of a US citizen which I am not. Breakfast looked great but we only had coffee.
The situation and staff make this hotel so pleasant

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, October 8, 2013
Thank you for pointing out two of our greatest assets in your feedback, i.e. our central yet quiet location and the efficient and friendly staff. It is indeed our pleasure to pamper our guests.

We look forward to your next visit.

Au revoir,
Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver, BC
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 5, 2013

This is a beautiful hotel in an unbeatable location. We have been coming here for the past four years and we keep coming back. The rooms are VERY spacious as are the bathrooms. The beds are heavenly to sleep on and they have great pillows. You are right beside Piccadilly Circus and Regent Street and Oxford Street. You can walk everywhere.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, October 8, 2013
I am truly pleased to hear that you keep coming back to Sofitel London St James as it is our utmost reward.

We genuinely love to look after all of our guests.

We look forward to welcoming you back in our centrally located hotel.

Au revoir,
Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
139 reviews 139 reviews
20 hotel reviews
Reviews in 51 cities Reviews in 51 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed October 5, 2013

Stayed for six nights in September. This hotel is in a terrific location. Walk to many sights and theaters. A couple blocks from Piccadilly Station so you have access to transportation to anywhere.

The hotel is amazingly quiet. I never heard anyone walking in my hall except for when room service was delivering at my door! Bed was comfortable which was great as I was sick for the first two days and spent a good deal of time in bed.

Hotel staff were very friendly and helpful. Received a room upgrade which was very nice. Didn't try the restaurant but had room service on several occasions. Food was very good and nicely presented. A bit pricey but a nice splurge for me. Recommend a stay here if it's in your budget.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, October 8, 2013
Indeed our central yet quiet location is extremely convenient for both corporate and leisure purposes.

I thank you also for mentioning our very friendly and helpful staff into your feedback as well as recommending Sofitel London St James.

We look forward to your next stay.

Au revoir,
Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Top Contributor
92 reviews 92 reviews
67 hotel reviews
Reviews in 59 cities Reviews in 59 cities
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed October 4, 2013

Whether business or pleasure you cant beat the location and the quietness.Received early check in and rooms while not overly large clean and modern.The hotel service good and for London standards great Hotel to base yourself

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, October 8, 2013
I thank you for your positive feedback.

Indeed our central location is a true asset for the hotel.

We look forward to welcoming you back soon.

Au revoir,
Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sofitel London St James? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Family Hotel in London
#9 Spa Hotel in London
#12 Business Hotel in London
#19 Luxury Hotel in London
#21 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Agoda, Cheap Tickets, Despegar.com, Hotels.com, Priceline, ACCOR, Odigeo, Tingo and Jetsetter so you can book your Sofitel London St James reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

Owners: What's your side of the story?

If you own or manage Sofitel London St James, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.