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“not so thrilled” 3 of 5 stars
Review of Sofitel London St James

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Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #20 of 1,066 Hotels in London
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
“not so thrilled”
3 of 5 stars Reviewed June 26, 2013

Yes, it is certyainly a quality hotel, but it somehow seems to lack the style that the price tag would seem to lead you to expect, I stayed for a couple of nights and had no real complaints, but wasn't wowed either

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, June 27, 2013
Dear Sir,

I thank you for your positive feedback. I am glad to hear that we have provided you with high standards of services.

We look forward to welcoming you back.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,558 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Caracas, Venezuela
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 24, 2013

I've been going frequently to London for the past four years.
Every once in a while I try out other hotels, but in the end I keep coming back to the Sofitel London St. James. Is is simply put one of the best hotels I've ever stayed at, and certainly the best in the "rapport qualite-prix" department.
I have never encountered any problem at the rooms (and I've stayed at four different ones). All are confortable and spotless clean. And the staff is more than amiable: professional, kind, and always smiling and eager to help without imposing on you. I forget some names but Dries at the Front Office, Oliver at the Conciergerie, and Alexandra at the reservations department, are all part and exemplary of a great hotel team. Location is perfect: just a short walk from Covent Garden, and a step away from Picadilly, Trafalgar Sq. and the Mall.
To all at the hotel: keep up the fine work and thank you for making all our stays great.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, June 25, 2013
I am truly thankful to you for such words of praise regarding our high standards of services. I am glad to hear that you have felt that our quality of service is consistent.

We really love to indulge all of our guests and they can notice that we serve them with all of our heart, as so you have felt.

I thank you also for pointing out Dries, Oliver & Alexandra. They are indeed a true asset to the hotel. I will pass on to them your positive feedback.

We then look forward to welcoming you back soon.

Hasta luego,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

I stay at the Sofitel St. James Place everytime I travel to London. I travel all over the world stay in rather nice hotels and I will tell you that no other has matched the quality of the Sofitel London St. James Place. The staff is very warm and welcoming, the hotel rooms are super elegant, and you couldnt ask for a better location.


My favorite thing about the hotel has to be the comfort of the beds and the hot chocolate that is in everyroom!!! you couldnt ask for a better way to relax!!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, June 25, 2013
I thank you very much for your words of praise. Our utmost reward is to hear extremely satisfied guests like you stating that Sofitel London St James has got "the highest quality of service ever met" in a hotel. You have made our day, really!

Our central yet quiet location is also one of our assets.

We all look forward to welcoming you back soon.

Au revoir,

Denis
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Portsmouth, Virginia, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2013

Outstanding Hotel and Spa. It was a lot of fun to stay at the hotel. The room was perfect and the Spa was excellent. The staff were incredibly courteous and friendly and very helpful. It was a perfect stay! Thank you!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, June 25, 2013
I thank you for pointing Sofitel London St James out as an "outstanding hotel".

I also thank you for mentioning our So-SPA as an "excellent" one.

I am truly glad to hear that you have had the prefect stay with us and I look forward to welcoming you back.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York, USA
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 21, 2013

We've been fans of the Sofitel chain ever since we discovered their Chicago location nearly ten years ago. The London hotel differs significantly in that the building itself is a historic, not modern like the one in Chicago. That said, it offers every amenity one might ask for, short of an indoor swimming pool. The location can't be beat for convenience - a few minutes away by foot from both Trafalgar Square (and the National Gallery) in one direction, and Piccadilly Square (West End Theaters and the Royal Academy) in the other. Despite its nearness to these tourist hotbeds, the Leicester Square location is a sea of tranquility. Service was excellent, from the front desk, to the restaurant, to the housekeeping staff. The price, while not exactly a bargain, is fair, considering the cost of everything else in London. We look forward to coming back soon!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, June 25, 2013
Indeed our location is quite an asset as we are centrally located yet on the quiet Waterloo Place.

I felt very proud of my whole team while reading your feedback telling about the "excellent service" we have provided you with throughout the hotel. I thank you for pointing this out.

We then all look forward to welcoming you back.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlborough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2013

Excellent level of service from the moment we arrived. The staff were all friendly and couldn't have been more helpful.

This beautiful hotel is in a fantastic location, 2 minutes walk from Regents Street.The Mall was at the bottom of the road and Piccadilly Circus at the top, we really couldn't have asked for a better spot to explore London on foot.

Our room was a very reasonable size for a city hotel, smartly decorated and with all the appliances and toiletries you would expect in a top hotel.

The Spa was really lovely and the treatments were very good, but sadly there's no swimming pool. However, if you're having a treatment, they'll allow you to use the steam room or sauna free of charge as long as they are available at the time(private use).

I do understand that Sofitel is a French hotel group, but being in London, it felt a little odd to be greeted in French all the time.

Thank you for a lovely weekend.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, June 18, 2013
I thank you for your feedback. I am glad to hear that you have very much enjoyed your stay with us.

We love to indulge all of our guests and I am delighted to read that we have fulfilled your expectations in terms of services.

I also thank you for your words of praise regarding the So-SPA.

We look forward to welcoming you back.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlow, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 15, 2013

I visited the hotel for a very early breakfast meeting and had the opportunity, prior to the meeting, to look around the magnificent ground floor, the entrance hall is cavernous yet elegant with an almost floor to ceiling glass wall with the history of the original owners of the building.
Once out of the magnificent ex banking entrance hall the remainder of the ground floor facilities were like a rabbit warren but elegantly decorated, particularly the library room.
I held my meeting in the restaurant and had a table on the small raised area which was a little cramped for access to and from the buffet bar, just a minor irritation.
The range and quality of the food available was very good and across the whole spectrum that would be expected of an international hotel of this standard, the restaurant staff were attentive and professional.
A very good start to the day.

Stayed June 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, June 17, 2013
I thank you for such wonderful a feedback.

I am most pleased to hear that your first experience in the hotel was magnificent.

We look forward to welcoming you also in our rooms, as St James Bar, our meeting rooms as well as in our So-SPA.

Au revoir,
Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Family Hotel in London
#9 Spa Hotel in London
#12 Business Hotel in London
#19 Luxury Hotel in London
#20 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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