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“A wonderful Experience” 5 of 5 stars
Review of Sofitel London St James

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Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel amenities
Ranked #14 of 1,071 hotels in London
London, United Kingdom
1 review
“A wonderful Experience”
5 of 5 stars Reviewed April 23, 2013

On arrival the greeting we received was warm and genuine, all Sofitel staff were helpful and informative and the attention to detail was superb. The luxury room we had was just that from soft decor to crisp fresh bed linen, hermes toiletries, slippers,bathrobes-everything you could want.
Location was super as easy access to St James Park, Leicester Square, Covent Garden and West End Shopping.

Our two day break at Sofitel left us feeling pampered and relaxed and we would not hesitate to recommend this Hotel. We will stay here again.

Room Tip: Luxury Rooms are exactly what they say- Lovely.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 24, 2013
It was a delight to read your feedback and I thank you for that!

You have perfectly summed up the way in which we deliver our service: "warm" and "genuine". The high standard of services we deliver from our heart go directly to our guests' heart.

I thank you for recommending Sofitel London St James to your friends as well as to TripAdvisor's surfers.

We look forward to welcoming you back soon.

Au revoir,

Denis
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Beccles, United Kingdom
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 23, 2013

I booked this as a treat for my wife pre/post London Marathon as so close to the finish on the Mall (approx 200m). It is not cheap but one doesn't expect that when you look at London 5 star hotels. Everytime we visit London 2-3 times a year we chose a different hotel but this will now be our favourite hotel to return to. What sets this apart is simply the service is first class and so helpful and friendly. My wife was nervous as it was her first marathon and the staff all seemed genuinely interested in her and the other runners from across the world staying at the hotel. Breakfast opened specially at 5am but fully staffed and specifically geared towards the big day. Staff all have time to chat but a huge thanks and appreciation goes to Stephanie Segoura the hotel manager who leads by example with her customer service. Thanks again for a brilliant stay we will most definately be returning as such an excellent location for business, theatre or leisure.

Room Tip: 6th floor is so quiet and peaceful
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 24, 2013
The London Marathon is indeed a very exciting period. We are totally into it as some of our hotel ambassadors have also run the race. Encouragement is key to win.

I thank you for pointing out Stephanie Segoura. She is a true asset to the hotel!

We then look forward to welcoming you back soon.

A bientôt.

Denis
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 22, 2013

The Sofitel St James's is a great hotel in a central location. Just a short walk from Green Park or Piccadilly stations, it is easy to connect all across London. Staff service is excellent and nothing is ever too much trouble. Rooms are always clean and immaculate with Hermes toiletries and crisp white bed linen, but it is the bed topper and silken duvets and pillows that lead you to immerse yourself in an indulgent nights sleep. Tea and coffee and complimentary water in the room and free wifi. All in all, always an excellent stay.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 24, 2013
I thank you for pointing out our "excellent" level of service. Our daily aim is indeed to indulge all of our guests. I am pleased to hear that we have achieved our goal.

I hope to have the pleasure in welcoming you back soon.

Au revoir.

Denis
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Enfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 22, 2013

Visited Rose Lounge for afternoon tea as part of my 50th birthday celebrations, the room was absolutely beautiful, it had a very relaxing atmosphere and was very welcoming. However, the service left a lot to be desired. We waited for what seemed an age to be acknowledged and shown to our seats, even though we had booked and specified online they had no idea as to our dietary needs. When eventually the waitress arrived, we were served our food after what was an unacceptable wait. I realised this was because there was only one person looking after the whole tea room. The portions were tiny and no refills were offered. What was serviced was delicious but not enough. For a top class London hotel this level of service is not acceptable and I definately will not be visiting for afternoon tea again. It compares unfavourable to the other London hotels visited for afternoon tea in the service and portion sizes.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 24, 2013
Dear Madam,

I thank you for your constructive feedback.

I am disappointed that the service during your afternoon tea was not to our usual standard. I am sorry to hear that the service was slow and that no refills were offered to you. Please rest assured that I have given your feedback to the service team on that day. Those points have now been addressed.

I am pleased to hear that all of the products served to you were delicious.

Once again thank you for your feedback and looking forward to welcoming you back.

Best regards.

Denis Dupart
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Mirfield, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 20, 2013

This hotel is excellent , from stepping out of the taxi and recieving a very warm wellcome from Ramondo the doorman to checking out nothing was wrong , the decore is amazing the staff friendly and professional the room first class my wife and i can't wait to return ,we had two amazing nights , the location is very central good for walking and the underground staying here you will not be dissapointed

Room Tip: ask for a view
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 22, 2013
Thank you for such wonderful a feedback!

Our aim is to have all of our guests spend magnifique moments at Sofitel London St James. I am truly glad to hear that you have so much enjoyed your stay with us.

Thank you also for mentioning Raimondas, one of our doormen. This kind of personalised feedback encourages all the team to keep on providing an excellent level of services.

We look forward to welcoming you back very soon.

Au revoir,

Denis
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London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 19, 2013

Stayed overnight as a couple having booked on "Top Secret". Not much of a discount from the actual list price. Beautiful building in a nice location with very friendly and helpful staff.
Ground floor is attractive and smart - with a nice bar and restaurant.
Very nice room and a good size for London, with an extremely comfortable bed.
No complaints.

Room Tip: Room 331 - very quiet and sizeable for a standard room.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 22, 2013
It was a real pleasure to welcoming you and I thank you for such positive a feedback.

We have a passion for our guests and I can tell that you have felt that.

Did you know that you can buy online the unique bed concept MyBed by Sofitel Luxury Hotels?

We look forward to your next stay.

A bientôt,

Denis
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washington dc
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 18, 2013

spent 4 nights april 2013. . the hotel is truly lovely. great service. concierges (all of them!) are fabulous - terrific dinner suggestions, interesting ideas for what to do and see. housekeeping very responsive. had an excellent deep tissue massage at the spa. location cannot be beat. just off piccadilly but without the noise or bustle. you can walk anywhere. if you want to take the tube, it is very close. this is a 5 star hotel of great value.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 22, 2013
What a great feedback! Thank you so much!

I thank you also for mentioning the efficiency of our Concierge, Housekepping, and So-SPA by Sofitel teams. It is always encouraging to hear our guests' satisfaction.

We look forward to welcoming you back soon.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel London St James

Also Known As:
Sofitel St James London Hotel London
Sofitel St James London Hotel
Accor St James London
Sofitel London
London Sofitel St James
London Sofitel
Sofitel St James
Sofitel London St James England
Address: 6 Waterloo Place, London SW1Y 4AN, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in London
#8 Business Hotel in London
#11 Romantic Hotel in London
#13 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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