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“Superlative Sofitel” 5 of 5 stars
Review of Sofitel London St James

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Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #22 of 1,065 Hotels in London
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
“Superlative Sofitel”
5 of 5 stars Reviewed March 24, 2013

Whilst our stay was brief it was attended by first class treatment in every aspect. The staff were pleasantly accommodating and the facilities impeccable. To add to the charm of the experience the dining was excellent and the staff knowledgeable and happy to please on any reasonable request. The location of the hotel is superb with ready access to the Mall, Trafalgar Square and other such tourist magnets.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 2, 2013
I thank you for such praise regarding our high standards of services. Our aim is indeed to genuinely look after all of our guests.

The Executive Chef and I are really glad to hear that your dinner at our restaurant The Balcon was excellent.

We look forward to welcoming you back soon.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,597 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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Dubai, United Arab Emirates
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 23, 2013

Even if you've experienced the Sofitel style before, it's still a real pleasure to enter one of its properties and see real service in action. Turn around and someone is there to help with a smile, but never in a pushy way. And there is real French panache in the way that a classical British bank headquarters has been turned into a coherent and stylish hotel, with minimal disruption of period features. The location is amazing - 200 yards from Trafalgar Square and about the same from Piccadilly Circus, but the hotel is quiet and a world away from the hordes of tourists outside. Great beds as always. Well-equipped rooms. And, most gratifying of all, senior management constantly on the floor of the hotel, checking on details, helping people out, delivering complimentary champagne and making sure the operation is seamless. Thoroughly recommended if your budget can stretch to it! A great hotel.

Room Tip: One facing Pall Mall should give you views of both Trafalgar Square and the Houses of PArliament. Go...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 2, 2013
Indeed we are centrally located, close to all major attractions in London. However Waterloo Place is extremely quiet.

We have balanced French elegance with English tradition at Sofitel London St James. I am glad to hear that you have enjoyed it.

I thank you very much for recommending our hotel to TripAdvisor surfers as well as to your friends.

We look forward to your next stay.

Au revoir,

Denis
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New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 23, 2013 via mobile

My wife and I stayed three nights at this beautiful hotel centrally located in the city of Westminster. The value for the amenities this hotel has to offer is amazing. The best night's sleep we ever had in Europe, the concierge service was excellent, even helping us with the next leg of our trip in Paris. The hotel I'd in walking distance to Trafalgar Square, Piccadilly Circus, Buckingham Palace. We highly recommend this hotel.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 2, 2013
I am truly touched by the title of your feedback and I thank you very much for pointing us out as being a "heaven in London".

Indeed our Concierge team is quite an asset for the hotel. They are extremely efficient.

I can tell that MyBed has once again achieved its gola in taking you to sleep like onto fluffy clouds. Did you know that you can buy this unique system online?

We look forward to welcoming you back very soon.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia, USA
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 21, 2013

Loved St. James. Staff friendly, helpful, competent. Decor of public spaces very stylish, well done. Room good sized, attractive. Happy to find separate shower & bath. Room very quiet, excellent for sleeping. Will return when I am next in London!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 2, 2013
Our aim is to have all of our guests feel at home away from home. Therefore we genuinely look after them.

I am glad to hear that you have enjoyed our French style within the English tradition.

I look forward to your next stay.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 21, 2013

This hotel is really lovely. From arrival to departure, we were made to feel so welcome. The reception staff showed us round when we arrived and we were given a refreshing drink as we booked in (it felt like we were arriving at a friends house where we were really wanted). The room was very relaxing and linen and decor excellent. Breakfast was good and the little teapots were so diffferent. Every member of staff made us feel that they wanted us to be there.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, April 2, 2013
I am truly glad to hear that you have enjoyed so much staying at Sofitel London St James.

Our aim is to have all of our guests live magnifique moments with us.

I look forward to offer you our undivided attention in the near future.

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillside
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 18, 2013

The Sofitel at St. James rivals the quality of London's top hotels at a fraction of the price. While still not cheap, it is a great value when compared to other similar options. Very safe and convenient location. Super clean and comfortable rooms and linens. Hermes bath products.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 19, 2013
I thank you for ranking us among the London's top hotels. It is our utmost reward for me and my whole team to be qualifyed as such.

I am most pleased to hear that you have had a very enjoyable stay at Sofitel London St James.

We then look forward to welcoming you back soon.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
89 reviews 89 reviews
30 hotel reviews
Reviews in 42 cities Reviews in 42 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed March 17, 2013

This was our seventh visit to this hotel and now I would not stay anywhere else.We often stay here to go to the theatre and it was handy this time for One Man Two Guvnors at the Haymarket.
Position is everything here, close to the Royal Academy for the Manet exhibition and the National Gallery is 5 mins away The staff are always charming and address you with a Bonjour, a nice touch .The hotel has everything I am looking for ,so I do not need to look elsewhere.Prices are reasonable for the quality.
Breakfast is excellent, they even have Bircher Muesli a favourite of mine, and a delicious array of fresh fruit, cheeses, cold meats and great croissants. Can't wait to go back

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 18, 2013
This is great news! I am glad to hear that from now on you will not go anywhere else than to Sofitel London St James for your stays in London.

The Executive Chef and I are pleased to read that you have very much enjoyed breakfast.

We then look forward to your next visit.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Family Hotel in London
#10 Spa Hotel in London
#11 Business Hotel in London
#20 Romantic Hotel in London
#21 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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