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“Great stay, as excellent as ever” 5 of 5 stars
Review of Sofitel London St James

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Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (St. James's)   |  
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Hotel amenities
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SOFITEL CHIC GOURMANDISE
Ranked #23 of 1,049 Hotels in London
Certificate of Excellence 2014
boston
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great stay, as excellent as ever”
5 of 5 stars Reviewed March 10, 2013

Stayed several times 2 to 3 years ago, since have tried a few other new entries, and have to say that the Sofitel St James is the most perfect combination of beautifully appointed rooms and baths, and the staff are both very professional and friendly at the same time. Great lounge off the lobby, didn't try the restaurant. Wonderful room service.

I am in the hotel biz, and think they have a truly top notch product and operation. I recommend with confidence and without hesitation!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 11, 2013
Thank you so much for this wonderful feedback! I am glad to hear that Sofitel London St James is the most perfect hotel in London.

Next time when you visit us please have dinner/lunch at our restaurant The Balcon. You will love it.

Thank you also for recommending TripAdvisor surfers to come to us.

Looking forward to welcoming you back.

Denis.
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2,746 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
New Orleans, Louisiana, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2013

The best Sofitel that i ever stayed in. Perfect location you go out of the Hotel and just walk everywhere. Very friendly crew. And the beds are just pefect. Beautiful Spa for City Hotel. Will always stay there if i am in London.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 11, 2013
Thank you very much for pointing us out as the best Sofitel you have ever stayed in. You have made our day at Sofitel London St James.

Indeed we genuinely look after all of our guests. And this is where the difference stands out amongst other hotels.

We all look forward to your next visit.

Au revoir,

Denis
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Birmingham
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2013

Firstly what a great location
, just around the corner from Piccadily and the west end. Rooms were fantastic and service was just "tops". The best customer service I have ever witnessed, can't wit to go back. A treat but well worth it.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 11, 2013
Thank you for such a compliment on being "just the best hotel"!

We genuinely love to indulge all of our guests. And our utmost reward is to hear them happy.

Looking forward to welcoming you back!

A bientôt,

Denis
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Berkshire
Top Contributor
64 reviews 64 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 8, 2013

This hotel is outstanding. It is right in the heart of London but inside the hotel is an oasis of calm. The staff take great care to make sure that everything is as you want it; they are always on hand when needed but never obtrusive and always friendly. We arrived a few minutes early so our room was not quite ready; our cases were taken and we were whisked away for a coffee until it was. We had asked for a quiet room and we got one, further we had been upgraded from a deluxe to a suite, which was very much appreciated. We had booked the night for my birthday, and soon after check-in a birthday cake arrived, a lovely surprise. The fitness room is also calm, no macho decor, but plants and pebbles and a special relaxation pod and jacuzzi shower. The bar cocktails are excellent and there is a very reasonable menu of bar snacks; the service is impeccable. Breakfast - we had booked the "magnifique" version - was excellent and again great service. As we left I was asked what they could do to improve their service and, quite honestly, I was unable to think of anything. This is a truly great hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 11, 2013
We could not ask for more. We are wild with joy thanks to your feedback. We are truly pleased to hear that we have fulfilled your expectations in terms of high standards of service.

Indeed we cannot help indulging our guests. Therefore it was a joy for us to take part into your birthday celebration.

I also thank you for pointing out our excellent cocktails in our St James Bar as well as the excellent breakfast in our restaurant The Balcon.

What really made me feel proud of my whole team is our "great service". Thank you, thank you.

We look forward to welcoming you back very soon.

Au revoir,

Denis
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Top Contributor
73 reviews 73 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 5, 2013

We stayed at the Sofitel for a family occasion and the hotel and all staff truly rose to the occasion to make it a special stay to remember. From arrival to departure, the staff were fully attentive and offfered solution before one even could phrase the question. service comes at ease in this house that makes one forget that its a hotel.

The rooms are stunning and furnished in a beautiful combination of french period chic with modern mod-coms. Set in a building of great british architecture in the heart of the old capital of teh British empire, the Sofitel has inserted a little "French Empire" of the 21st century. There is little to be desired for that is not already thought of in way of features, design and comfort.

Despite its super central location, the rooms are all quiet and well insulated - yet preserving great views where possible. The generous flower arrangements throughout the public spaces are a pleasure to see and playfully guide the guest through the different hosting rooms (lobby, tea room, bar, restaurant).

In terms of central location and quality to stay, the Sofitel must be one of the beacons of luxury hotels in london.

Room Tip: the junior suites are a treat
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 6, 2013
You really made my day! Thank you for quoting Sofitel London St James as being a "jewel". We genuinely love to look after all of our guests and I am pleased to hear that you have enjoyed your experience with us.

We all look forward to your next stay.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2013

The Sofitel London St James is a great hotel in every way. Location, staff, design, amenities, you name it. They have everything needed for a great stay. I will definitely return next time I’m in London.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 5, 2013
Thank you so much for this great feedback!

I am glad to hear that your experience at Sofitel London St James was enhanced due to our attention to details as well as to our passion for all of our guests.

Looking forward to welcoming you back.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 3, 2013

My one night stay at this hotel was truly excellent.

At check-in, staff were very polite, efficient and friendly. I was informed we had been upgraded to a superior room. In addition, they made sure that my request for a quiet room in a higher floor was met.

Room was excellent. 5 minutes after arriving, a waiter came with a 1 litre bottled water and home made (delicious) chocolates (all complimentary). At turndown they also put next to each bedside table a small bottle of water. The room is really well decorated, toiletries in bathroom are excellent, and shower pressure is good.

We had tea at their Rose Lounge. Wide selection of tea choices, excellent sandwiches and their scones were great. They also came with a choice of cakes at the end. Everything was delicious. We were also glad we had not eaten lunch, we were completely full after all that. Their champagne-cocktail was also great.

Breakfast, which was booked as part of their Magnifique package, was really good. Good selection of cold meats, cereals, yoghurts, salmon, pastries, breads and cooked food. Staff were extremely efficient and polite.

All in all excellent stay, and for what we paid for this hotel category I thought extremely good value for money. My only drawback was that we only stayed there for one night!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, March 5, 2013
I am really glad to read such a positive feedback.

I thank you for pointing out our "delicious" Afternoon Tea and breakfast.

We love to indulge all of our guests and I am happy to hear that you have felt it too.

We look forward to welcoming you back for a longer stay next time.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in London
#9 Family Hotel in London
#18 Business Hotel in London
#21 Luxury Hotel in London
#24 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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