Booked two nights for two people in a superior double through a booking agent - and was shocked at the extremely small dark room we were allocated on arrival. Couldn't contact anyone to dicuss, as the whole phone system wasn't taking internal or external calls, but kept telling us we had messages waiting!

Went down to query whether this was indeed a superior double with our receptionist who was very evasive about their room categories. She did eventually find us a similarly styled but slightly bigger room which was acceptable, although made it clear that this was something of a big deal, as she had to check with her supervisor. Disappointing to subsequently find that the original room allocated was a 'classic', generally sold for single occupancy, and that our 'upgraded' alternative reluctantly provided was in fact the 'superior' we had booked!

The outlook from both rooms was poor, but our eventual room was comfortable, quiet, and well equiped with a comfy bed. Having experienced many London 5 stars, the first option was just not good enough, when compared with the competition.

From this unpromising start with reception, I have to say that the hotel is lovely in very many respects, clean and in good condition, stylish and comfortable, well located, and generally with the most charming helpful staff. Afternoon tea is excellent, bar service and ambiance good (although bar rather small), and breakfast fresh and very pleasant in a lovely room. It does have quite an intimate, quality feel.

Would otherwise have given five stars if it had not been for the disappointing first impression, but first impressions do really count, and we were expecting to be wowed on the basis of TA reviews. As it appears they have many different sizes of room, and some very small ones, do clarify this if it is an important factor.

Impeccable hotel in the very centre of London.
The quality of the room (and in particular the bed and the bathroom) is extremely good.
The service is flawless.
The bar has excellent after hours meals.

Having stayed several times at the Sofitel , Terminal 5 Heathrrow, we thought we would book this hotel for a celebratory weekend.

On arrival at 2.40pm our room was not ready. we were told that availability starts at 3.00pm. Still not ready. After prompting the recepionist we were given complimentary tea.

The location has to be one of the best in Central London - no need for taxis- it is possible to walk to most places in Cental London from here. Trafalgar Square is round the corner, The Mall and the beautiful St James' Park a stone's throw away., while The Haymarket , with theatres , cinema and restaurants are also close at hand. A walk up Regent Street brings you to Piccadilly and the shopping district plus the exhibitions in the Royal Accademy.Despite its fantastic location, the hotel is set back from the main traffic areas and looKs out onto the fine buildings of the Atheaneum Club and Carlton Gardens.
The hotel has a quiet ambience and the bedrooms are well equipped, with superbly comfortable beds.We opted for bed and breakfast,. The dining room is very attractive,with large windows, and retains the character of the old banking hall it once was. We were somewhat disappointed with the breakfast buffet. As this is a French owned hotel the croissants etc were good, but the bacon in a casserole dish was uncooked and greasy. Better to stick to continental breakfast ,or order food from the waiter, or go out and get something if you are not on an expense account!
All in all, we had a very pleasant stay.
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The Sofitel is my hotel of choice when on business in London. From the attentiveness of the reception staff to the comfort of the rooms together with its perfect location makes it an obvious choice for me.

As soon as you say your name they welcome you back. There is always a note on the table. The room is always perfectly presented.

When I have come as a guest on a trip for pleasure, to the theatre or dinner, the welcome is always the same - perfect.