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Sofitel London St James: Traveler Reviews

5.0 of 5
6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
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Sofitel London St James
Ranked #13 of 1,081 hotels in London
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1,818 reviews from our community

Traveler rating
    1,408
    311
    66
    22
    11
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Families
342
 
Couples
783
 
Solo
154
 
Business
277
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Jeddah, Saudi Arabia
Top Contributor
106 reviews 106 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
“Perfect location and pleasant stay...”
4 of 5 stars Reviewed December 13, 2012 via mobile

If you want to stay very central in London in hotel with great service and cozy rooms, Sofitel is a good option. Nicely decorated and pleasent atmosphere and rooms have what you need, but fairly small. There is a small but acceptable gym and a nice breakfast is served in stylish grand restaurant! Our compliments to the staff, that are very service minded :)

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
December 17, 2012
Indeed our central location is perfectly convenient for leisure as well as business purposes.

I will pass your praise on to my whole team regarding our high level of service as it will serve as an encouragement to keep on providing those standards.

A bientôt,

Corinne
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Can't wait to go back”
5 of 5 stars Reviewed December 13, 2012 via mobile

Excellent hotel in very handy location. First class staff and service.
My room was spotless, bed comfortable, everything working, what more can you ask for?
I am returning to London in the new year and this hotel will definitely be my too choice.

Oh and a fab selection of wine!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravellerKate1 about Sofitel London St James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
December 17, 2012
Thank you for pointing out so many positive aspects of Sofitel London St James.

We then look forward to welcoming you back for New Year's Eve!

A bientôt,

Denis
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A TripAdvisor Member
5 of 5 stars Reviewed December 12, 2012

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
December 17, 2012
What a joy to read your overall extremely satisfactory experience at Sofitel London St James!

Indeed we are experiencing a huge success in all of our food and beverage outlets. We then recommend to all of our guests checking in to book in advance in order to avoid any disappointment.

We look forward to your next stay.

Au revoir,

Denis
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Reading, Berkshire
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
“Great location, friendly staff, quite expensive though”
4 of 5 stars Reviewed December 11, 2012

We stayed here for one night as were getting married across the road at the IOD . So it was an excellent location for us to get ready and then come back to after the wedding. The Sofitel was very accommodating by allowing us into the room early which made things a lot easier. The room was clean and spacious with good facilities. The bed was super comfortable and we ended up having a view of the IOD from our room which was nice.

We didn;t try the breakfast or the any of the facilities as we were busy with other stuff.. There is free internet which is great, as all to often hotels try to charge extra for this.

The room was expensive but that sort of goes with the location of the venue being right in the centre of London. So if you can afford it you would be hard pushed to find a better base from which to see London from.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
December 12, 2012
Once again congratulations! A lot of happiness for all those years together to come!

We were truly glad to welcome you and we hope to do so at many other occasions.

Au revoir,

Denis
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Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Excellent staff”
5 of 5 stars Reviewed December 11, 2012

Had a really good three nights at this Sofitel, well placed in the centre of London. It is in a beautiful old bank building. Slight problem with the room on arrival - the bed was right up against a wall so you could only enter from one side however this was rectified by moving us to another better laid our room. Got 3 nights for 2 so felt the price was pretty good for this level of hotel. Top marks for all of the staff but especially those in the cracking hotel bar who serve exceptional quality cocktails (try the caiparinhas) - it was really buzzing in the evenings. Would definitely stay again - hopefully in 2014.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Xarfinu about Sofitel London St James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
December 12, 2012
I thank you for making me feel so proud of my whole team.

Indeed we provide high standards of service in a genuine way. As it comes from the heart it goes to the heart!

I will cascade your praise to the team and especially to the St James Bar's.

We all look forward to welcoming you back.

Au revoir,

Denis
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Additional Information about Sofitel London St James

Also Known As:
Sofitel St James London Hotel London
Sofitel St James London Hotel
Accor St James London
Sofitel London
London Sofitel St James
London Sofitel
Sofitel St James
Sofitel London St James England
Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotels in London
#11 Business Hotels in London
#13 Luxury Hotels in London
#43 Romantic Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Sofitel London St James
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