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Sofitel London St James: Traveler Reviews

5.0 of 5
6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
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Sofitel London St James
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Ranked #15 of 1,077 hotels in London
Most recent review
5 of 5 stars Reviewed November 28, 2012
165andrewb Blackburn, United Kingdom
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1,842 reviews from our community

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Families
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Couples
791
 
Solo
154
 
Business
282
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Blackburn, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 28, 2012

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Ask 165andrewb about Sofitel London St James
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 30, 2012
I am most pleased to hear that you have enjoyed your stay at Sofitel London St James.

I can tell that once again Sofitel Luxury Hotels has achieved its goal in taking you to sleep like onto fluffy clouds. Did you know that you can get the same system online for your home?

I thank you for pointing out our very professional and caring way in looking after our guests as we do it genuinely.

We are expecting you for your 3rd stay.

A bientôt.

Denis
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new york
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Nice Feeling”
5 of 5 stars Reviewed November 28, 2012

My family and I spent a week at this lovely hotel and liked it very much. With 14 people, half of whom were young kids, service and warmth were important. Led by an " all world " concierge desk, the service was impeccable. Nice rooms, lobby, bar, etc.

Room Tip: Ask for a good window
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask paul t about Sofitel London St James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 30, 2012
We genuinely love to indulge all of our guests and children are also our guests. We do our utmost to have our guests experience magnifique moments at Sofitel London St James. I am truly pleased to hear that we have achieved our aim.

I thank you for especially mentioning the very knowledgeable service provided by our Concierge members. Indeed they are a true asset to the hotel.

We hope to have the pleasure in welcoming you back soon.

Au revoir,

Denis
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Toronto Ontario
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“Excellent hotel for the Business visitor”
4 of 5 stars Reviewed November 27, 2012

Very good service, obliging staff and a killer location make this an excellent choice for the business traveller to London. Rooms are a little on the small side but the hotel is well run & has nice touches like the Espresso machines in each room. Internet though is a bit of a disaster , with patchy availability and poor speeds for the Free version. Faster speeds will cost £15/day which is pretty outrageous in this day & age.

Room Tip: Avoid rooms that face the inner courtyard in which case you'll look onto office spaces with very...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 28, 2012
I am extremely pleased to hear that you have so much enjoyed your stay at Sofitel London St James.

Indeed we do our utmost to have our guests have a magnifique experience.

Regarding Internet, our free version is enough to check your e-mails and to browse websites however you would have to upgrade if you wish to download movies.

I look forward to your next visit.

Au revoir,

Denis
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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Above average Hotel”
3 of 5 stars Reviewed November 27, 2012

Definately an above average hotel as it has all you need in a fast moving city. Good hotel for business but also for pleasure had a great location would come back soon again.
Was certainly an expensive for the class it is in, but could find deals available on the net after a few searches.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask James W about Sofitel London St James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 28, 2012
Thank you for pointing out that we are suitable for both leisure and business purposes stays. We are indeed centrally located and guests are pleased to enter into our haen of peace after a long day.

We look forward to welcoming you and your wife back.

A bientôt,

Denis
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dubai
Top Contributor
66 reviews 66 reviews
60 hotel reviews
Reviews in 42 cities Reviews in 42 cities
236 helpful votes 236 helpful votes
“Reliable choice”
4 of 5 stars Reviewed November 25, 2012

I stayed for a couple of nights last month having checked it out a year ago. My previous stay in London was at the Corinthia - if budget is not a concern Cornithia is definitely better, but price there has gone up a lot since summer 2011 - understandable after a year with really good reviews. Sofitel is one notch lower in room quality etc, but for value is still very good.

My room was comfortable and decent size for London -around 27-28 metres. Overlooked an office building, so not exactly one for views, but it meant it was very quiet. Rooms are quite elegant but neutral enough that it should be ok for most tastes. Breakfast was very good - excellent Eggs Benedict - and that is comparing to Cornithia, One Aldwych, and Connaught.

the suites have been recently done up and are very good.

I also had dinner in the Brasserie one evening which was also very good.

Front desk and concierge service was very good.

Location - good for the city as you avoid the Piccadilly traffic and still good for theatres and shops.

Overall, a good, reliable choice - suitable for holidayers and business people which do not find hotels further west convenient.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 26, 2012
I am thankful to you for this review full of praise about Sofitel London St James.

I am pleased to hear that we have met your expectations in terms of services all over the hotel being at Front Desk, Concierge, or at our restaurant The Balcon.

We look forward to your next visit.

Au revoir,

Denis
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Additional Information about Sofitel London St James

Also Known As:
Sofitel St James London Hotel
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James
London Sofitel
Sofitel St James
Sofitel London St James England
Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotels in London
#9 Business Hotels in London
#14 Luxury Hotels in London
#43 Romantic Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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