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“No faults whatsoever” 5 of 5 stars
Review of Sofitel London St James

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Sofitel London St James
5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel amenities
Ranked #15 of 1,071 hotels in London
north east
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“No faults whatsoever”
5 of 5 stars Reviewed November 18, 2012

A beautiful hotel with perfect service. Staying in junior suites made it a perfect four our short stay. I would recommend this hotel to anyone whether for business or pleasure. Very well maintained and the rooms were better than expected. Views were good.
Bar served excellent, nibbles and the drinks were not as over priced as other 5* hotels.
Concierge got me to the Albert Hall on time with no stress.
Breakfast was perfectly served in the room. Far too much to eat in the time that we had but will make more of it in the future.
The location of the hotel made the difference for us as it is as central as you can get. Staff were extremely friendly and professional. They deserve the tips that they should get.
Concierge got me to my extremely important event on time and they welcomed me with a fast refreshment upon return. God bless 'em.
Prices reflect the service and calibre of hotel but I feel it was good value for money.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 19, 2012
Thank you so much for such perfect feedback.

I am really glad to hear that we have met all of your expectations.

I hope you will have more time to enjoy on your next visit which we are looking forward to.

A bientôt,

Denis
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Carlisle
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 18, 2012

We arrived at the hotel at midday, and had to leave the bags as the room wasn't ready. So we wandered off for lunch and when we returned bags were in the room. Room was nice, linen high quality, shower excellent - beware if the shower door pops open you can flood the bathroom very easily, room and bathroom were spotless and finished to a high standard. I have no hesitation in recommending the Sofitel St James as a place to stay. The only issue was the price of food and drink - breakfast was £30 each, we only made that mistake once - it's a fiver for the same food at all the cafes and greasy spoons nearby. Bar prices are similarly inflated - we had one and went out - more fun and cheaper. But that's all niggles - it's a lovely place with attentive and professional staff.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 19, 2012
I thank you for recommending Sofitel London St James. Indeed the best advertisement is always made by world of mouth.

I felt proud of my whole team as you have pointed out an attentive staff.

I look forward to welcoming you back soon.

Au revoir,

Denis
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Hamilton, Bermuda
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2012

This hotel is worth every penny. The rooms are spacious and clean, the staff friendly and helpful in the most professional sense. The location could not be better for shows and plays, movies, restaurants and other nightlife activities. A special place to stay combining warmth and elegance that make for a truly memorable vacation.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 19, 2012
It is so nice to read such positive feedbacks as yours. Thank you so much for that!

I always feel proud of my team when I hear that guests were satisfied with our friendliness and helpfulness.

Hope to have you back soon.

Au revoir,

Denis
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London
Senior Contributor
23 reviews 23 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 16, 2012

Superb hotel. Beautiful interiors, best location, brilliant staff, couldn't be better. Very expensive, but actually well worth the extra. Had dinner one night, absolutely gorgeous (£200 for 3!). Treat yourself to what has to be one of the best hotels in London.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 19, 2012
I thank you for pointing out our outstanding standards of service as well as our beautiful design. To manage to enchant all of our guests is our utmost reward.

Your feedback is an enormous encouragement to the whole team to keep on genuinely providing high levels of service.

A très bientôt,

Denis
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Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

My girlfriend and I stayed at the hotel while London while on vacation. The staff were fantastic, location was in a prime area, few minutes walk from Piccidilly Circus and Trafalgar Square. The concierge also helped with some great ideas for dinner a few nights, and booked us at two great resturants. The entire staff were friendly and so accomodating, especially Sally-Ann at the front desk, concierge, and the bar staff. As crazy as this sounds...the bed was one of the most comfortable I have ever slept on. This is what all hotels should rival to. We will definately be back and that's a promise!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 15, 2012
The whole team and I were truly joyful to read your feedback and we all thank you for that.

Our main daily aim is to enchante our guests and to positively surprise them. I am really glad to hear that we have provided you with a fantastic level of service.

I thank you for specifically mentioning Sally-Ann as well as the Concierge and the St James Bar teams as we all strive for excellent standards of service.

We look forward to your next visit.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 12, 2012

My wife and I stayed at this hotel while in London for business and we also did some sight seeing. The staff here is fantastic, the location is excellent and the property is first rate. I'd highly recommend staying here. Every request we made was taken care of very quickly. The staff was always friendly and helpful. The restaurant staff was great and were always friendly and made us feel at home. The bar staff was excellent too. The rooms were excellent and well appointed. The hotel is about two blocks from Piccadilly Circus and the Underground station there. Then your only about a block from The Mall and St. James Park. We walked to Buckingham Palace, about 10 blocks or so. You can also walk south to about that same distance to Big Ben. There's a fun English Pub about a block and half north called Captain's Cabin thats a little off the tourist map and you can meet some locals there. We've been blessed to stay at many wonderful hotels over the years and this one is right up at the top of the list. If we ever come back to London we will stay here again!!!

Room Tip: We had a corner room which seemed very spacious.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 13, 2012
I thank you very very much for this fabulous feedback! You made my day.

It is a joy for us all at Sofitel London St James to provide high standards of service. We genuinely look after our "guests". We aim to have them feel like at home and I am glad to hear that we have achieved our goal.

Please come back to London. We very much look forward to your next visit.

A bientôt,

Denis
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Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

It has been our third stay at the Sofitel Saint James this November. We enjoyed it as much as the two previous ones.
Very friendly staff, nice and very clean rooms and bathrooms. Good breakfast. The hotel kids friendly. Walking distance from the cinemas and theatres.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 12, 2012
Indeed every guest is special and important to us whatever his/her age. We love to look after you all.

I thank you for pointing out your satisfaction regarding your "perfect" experience at Sofitel London St James.

We look forward to your 4th stay.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel London St James

Also Known As:
Sofitel St James London Hotel London
Sofitel St James London Hotel
Accor St James London
Sofitel London
London Sofitel St James
London Sofitel
Sofitel St James
Sofitel London St James England
Address: 6 Waterloo Place, London SW1Y 4AN, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in London
#8 Business Hotel in London
#13 Luxury Hotel in London
#43 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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