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Sofitel London St James: Traveler Reviews

5.0 of 5
6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
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Sofitel London St James
Ranked #13 of 1,080 hotels in London
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1,806 reviews from our community

Traveler rating
    1,401
    306
    66
    22
    11
See reviews for
Families
340
 
Couples
778
 
Solo
154
 
Business
276
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
“Amazing!”
5 of 5 stars Reviewed November 14, 2012

My girlfriend and I stayed at the hotel while London while on vacation. The staff were fantastic, location was in a prime area, few minutes walk from Piccidilly Circus and Trafalgar Square. The concierge also helped with some great ideas for dinner a few nights, and booked us at two great resturants. The entire staff were friendly and so accomodating, especially Sally-Ann at the front desk, concierge, and the bar staff. As crazy as this sounds...the bed was one of the most comfortable I have ever slept on. This is what all hotels should rival to. We will definately be back and that's a promise!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Matthew D about Sofitel London St James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 15, 2012
The whole team and I were truly joyful to read your feedback and we all thank you for that.

Our main daily aim is to enchante our guests and to positively surprise them. I am really glad to hear that we have provided you with a fantastic level of service.

I thank you for specifically mentioning Sally-Ann as well as the Concierge and the St James Bar teams as we all strive for excellent standards of service.

We look forward to your next visit.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Excellent Experience and Great Hotel!”
5 of 5 stars Reviewed November 12, 2012

My wife and I stayed at this hotel while in London for business and we also did some sight seeing. The staff here is fantastic, the location is excellent and the property is first rate. I'd highly recommend staying here. Every request we made was taken care of very quickly. The staff was always friendly and helpful. The restaurant staff was great and were always friendly and made us feel at home. The bar staff was excellent too. The rooms were excellent and well appointed. The hotel is about two blocks from Piccadilly Circus and the Underground station there. Then your only about a block from The Mall and St. James Park. We walked to Buckingham Palace, about 10 blocks or so. You can also walk south to about that same distance to Big Ben. There's a fun English Pub about a block and half north called Captain's Cabin thats a little off the tourist map and you can meet some locals there. We've been blessed to stay at many wonderful hotels over the years and this one is right up at the top of the list. If we ever come back to London we will stay here again!!!

Room Tip: We had a corner room which seemed very spacious.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 15 more reviews by 87Twins for London
Ask 87Twins about Sofitel London St James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 13, 2012
I thank you very very much for this fabulous feedback! You made my day.

It is a joy for us all at Sofitel London St James to provide high standards of service. We genuinely look after our "guests". We aim to have them feel like at home and I am glad to hear that we have achieved our goal.

Please come back to London. We very much look forward to your next visit.

A bientôt,

Denis
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Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Perfect if you have kids with you.”
5 of 5 stars Reviewed November 11, 2012 via mobile

It has been our third stay at the Sofitel Saint James this November. We enjoyed it as much as the two previous ones.
Very friendly staff, nice and very clean rooms and bathrooms. Good breakfast. The hotel kids friendly. Walking distance from the cinemas and theatres.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by Marcel2A for London
Ask Marcel2A about Sofitel London St James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 12, 2012
Indeed every guest is special and important to us whatever his/her age. We love to look after you all.

I thank you for pointing out your satisfaction regarding your "perfect" experience at Sofitel London St James.

We look forward to your 4th stay.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Fabulous”
5 of 5 stars Reviewed November 10, 2012

Highly recommend the Rose Lounge at The St James Hotel fabulous. Took my friend there for afternoon tea. Been to many hotels for this & I would rate this one very highly a wonderful afternoon spent. The champange cocktails were the best I have tasted. Service was wonderful will be going back to this one. The lounge it was was very comfortable and a harpist played which was a very nice touch.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Midnightflyers about Sofitel London St James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 12, 2012
I thank you for mentioning the very special atmosphere we have created for the Afternoon Tea at The Rose Lounge. Indeed you enter a haven of peace on the sound of a harmonious harp.

All is made out to make you feel like carried away in victorian times through our rose bubble.

We look forward to welcoming you back as well as your friends.

Au revoir,

Denis
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A TripAdvisor Member
5 of 5 stars Reviewed November 10, 2012

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
November 12, 2012
I thank you for your positive feedback and especially for mentioning our high standards of service. We love to look after all of our guests and we have special attentions to each one of them.

I am very pleased to hear that you have very much enjoyed your dinner at The Balcon.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel London St James

Also Known As:
Sofitel St James London Hotel
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James
London Sofitel
Sofitel St James
Sofitel London St James England
Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotels in London
#11 Business Hotels in London
#13 Luxury Hotels in London
#43 Romantic Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Sofitel London St James
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