I went to Fyre last night (now called Roxie), with the wife and was looking forward to having an awesome steak, as they usually are. They had some new things on the menu, so I thought I would try the the 200G Ribeye & BBQ Fillet Strips. I was expecting a 200g ribeye & some pieces of fillet steak. I even asked the waitress for clarification, who confirmed what the menu implied.
However what actually turned up was 2 cubes of fillet and 2 cubes of ribeye steak, not amounting to very much at all. When I queried this with the waitress she get her boss and he came over and blamed the menu for not being clear, however i had also asked the waitress. When I got back I read the online menu and it much clearer on that interestingly a £1 cheaper as well. Having been annoyed by this situation, which I did make clear, when the bill came not only had they charged me in full for my meal, but when they took payment they also tried to take the suggested tip without asking me.
All in all a very dissatisfactory experience, the place prides itself on selling affordable steak however we paid £60 for steak chips and a bottle of wine for 2, not really that good value, considering we only had 1 course. In fairness my wife had a very nice steak, if only your customer service was as high quality as your steak.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.