This is a five star hotel but five star it is not. On the plus side you have the staff who couldn't be better - friendly, helpful, always smiling. Also the hotel is very attractively decorated but they have problems. The room we stayed in - number 218 - was cramped to say the least. The bed was a basic double size - not good enough for 5*. The view - well if you call a view of Fenchurch Street station platform, a view, then we had a view but we could never pull up the blind as people on the train could then see into our room.
Breakfast is a story in two parts. If you are there over the weekend, it's like a rugby scrum with people fighting over you to get at the toaster - where does any hotelier get the idea that this is what customers want?? On the Sunday at one point they ran out of rolls, fried eggs and baked beans - there was nearly a revolution. If on the other hand you stay on a weekday. it's totally different - eggs to order any way you like them, full range of breakfast fare but then why not the same at the weekend?
As this was a special trip, I was disappointed - not what I was expecting from a chain with such a swanky name as The Grange.
- Official Description (provided by the hotel):
- The Grange City Hotel is a spectacular luxury 5 star hotel. Superbly located with unique panoramic views over the City and just a gemstone's throw away from the Tower of London, the Grange City represents a first for a hotel of this standard in the City. ... more less
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- Also Known As:
- Grange City London
- Hotel Grange City
- Grange City Hotel London, England