Stayed 1 night 17th Jan 2013
Newly refurbished, lovely rooms, spacious, lovely decor, stunning bathroom, very large shower. lovely lounge/ comfortable dining area.
Friendly staff, has an underground car park at £10 for 24hrs.
Says new menu,, i didn't try the eve meal, but menu looks typical Hol inn, burger, lasagna etc
Small amount of work being done outside, but nearly finished. excellent location shops, bars and 2 mins from Merton High Street

Downsides
Windows are apparently triple glazed,,,,, so why is there a real draft coming through them and so noisy, I was on the front room 43. right on the main road,, ask for a quiet room when booking unless you sleep like a log. Room not that warm even with heating right up
Shower, looked like an amazing power shower,,,, water tricked out,,, shame

Will I stay here again..... YES

The hotel itself was clean modern and quite well presented. The staff on check in were polite and helpful. The room was quite small, but again clean and well presented. The location is good, less than 1 minute from the tube station.

The main problems started at breakfast ..... we stayed the night of 31 December, so as with most guests we were up quite late in to the night, so were surprised breakfast was still only available until 10am the next morning when we had a midday checkout. We arrived in the breakfast area about 9.30am and were greeted with something like Charing Cross station at rush hour. People everywhere, and spare seats/tables nowhere to be seen.

The next problem was food, there wasnt any ! We went to the hot food cabinet and all that was left were sauages, the duty manager rushed passed saying one moment please as he headed in to the kitchen, and returned with more sausages ! Brilliant ! Eventually some beans and egg (that im sure had never ever seen a chicken) arrived. It wasnt just the hot food counter, there were no croissants/pastries available, the hot drink machine had no milk, the juice machine was serving water with a hint of orange, the list is endless. There were also no trays available, which meant even when you had eventually found somewhere to eat, you couldnt put your dirties anywhere as the rack required you to have a tray.

By extending breakfast by say an hour just this one day a year im sure the problem could be halved.

Stayed here for a one night stop over with my family. Hotel has been through a full refurb so everything is new and clean. Underground park is £10 extra and has limited spaces so make sure you get there early.
Staff were very helpful and a good choice of breakfasts
For one night’s stay would stay again.

This hotel is great as it is opposite the tube station.
Booking in was good staff friendly and helpful. The room was a good size (229) clean .no wardrobe but plenty of hanging space. Tea and coffee was available in room.however The shower head did not work properly.
Breakfast good choice of cereal, however no fruit they did not have any left when asked! Scrambled egg was not good very dry. However there is a cafe opposite that serves a cooked breakfast. We had breakfast this morning while a lady was hoovering , not the sound you want when having breakfast. We had breakfast at 9.15 so was not late as breakfast finishes at 9.30
During the night the fire alarm went off we id not have to leave our room the alarm went off within mins. However no apology when checking out this morning. I also think 10pounds a night for parking is steep.
This will not stop us staying hear again as the stay was good.