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“Fairly standard!” 4 of 5 stars
Review of Holiday Inn Express London-Wimbledon-South

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Holiday Inn Express London-Wimbledon-South
3.0 of 5 Hotel   |   200 High Street | Colliers Wood, South Wimbledon, London SW19 2BH, England   |  
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Ranked #507 of 1,063 Hotels in London
Nottingham, United Kingdom
Top Contributor
70 reviews 70 reviews
60 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
“Fairly standard!”
4 of 5 stars Reviewed November 23, 2012

Quite typical of a Holiday Inn Express - you book here because you know what to expect. Friendly staff, clean and modern, quick service and great rooms.

A few hang-ups though - my window didn't shut properly (room 143), and it was too late for me to care by the time I noticed - didn't get much sleep due to road noise outside. I'm sure this would've been sorted if I could've been bothered to complain.

Apart from that, no problems. Will stay here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExHiWimbledonSouth, General Manager at Holiday Inn Express London-Wimbledon-South, responded to this review, November 25, 2012
Firstly let me thank you for taking the time to give us your feedback regarding your recent stay with us at Holiday Inn Express London Wimbledon South

I am sorry that you experienced problems with your window, we have just completed a full refurbishment and as part of this all the windows are now new and triple glazed, the reception desk is manned 24 hours a day if we were informed of the issue we would have rectified it for you or alternatively offered to move you to another room

Once again I would like to thank you for your feedback and hope that you will stay with us again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
West Midlands
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 22, 2012

Stayed here for 3 nights for a short sightseeing trip November 17 - 20th. It is very reasonable for London prices as it is not in Central London. The tube is really less than a two minute walk being just over the road and there are plenty of shops near if you have forgotten anything. Was a bit sceptical of the free hot breakfast offered, but was not disappointed! OK so you didnt get a huge choice of bacon mushrooms etc. but its not required when they offer sausage, beans scrambled egg, toast cereals, fruit etc. it was always piping hot and fresh. The rooms are quite small but more than adequate as we only spent the time we slept in them. They were very clean and although there isnt a wardrobe there is a space for hanging your clothes which was all we needed. The bathroom was very clean and the shower was lovely and hot. Have to say the staff at this hotel are some of the most courteous we have encountered especially the young lady at breakfast (unfortunately did not get her name - blonde hair). We would definately recommend this hotel to anyone wanting to stay in a clean, friendly and economical hotel and would stay there again ourselves.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExHiWimbledonSouth, General Manager at Holiday Inn Express London-Wimbledon-South, responded to this review, November 23, 2012
Firstly let me thank you for taking the time to give us your feedback regarding your recent stay with us at Holiday Inn Express London Wimbledon South

As you have highlighted the hotel has now completed a huge extension and refurbishment of the hotel which was completed at the end of October, I am pleased that you was happy with the hotel and quality of service you received from my team at the hotel

Thank you for your feedback and I hope you will stay with us again at Holiday Inn Express London Wimbledon South in the future
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Tolkamer, The Netherlands
Senior Contributor
45 reviews 45 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 11, 2012

I expected a lot from this hotel since it was recently renovated and the comments here where good. The entrance of the hotel was good, all new and everything looks nice. Frendly staff and an ambiance as you can expect from HIEX.

The location is ok; a bit far from the center but when you walk out of the hotel you can immediatly enter the underground. With underground maybe 20 - 30 minutes to the hart of london.

The rooms are also good although you can see that furniture is reused. No problem since it has alle been reworked and looks ok. The bath room was somewhat a disapointment. The toilet in my room was a recycled one and when you looked into it it seemed that the previous flush had not worked properly ;)

Also the shower was not good. The room to shower is very small and the soap dispenser is at the same area as where you stand, so you bump into it very frequently. Also the water pressure was way to low and the shower could not be set in a possition. Only one position could be used in all other positions gravity took over.

The breakfast, I know don't expect to much, was also not very good but when I am in for example Belgium or Germany in HIEX the breakfast are always with enough choice. Here it was not good and the warm buffet, please again microwave quality. Not good.

So on average the hotel is ok but consider taking breakfast outside. I gues the toilet will be ok in other rooms but the shower area is an irritation.

I am not sure if I will stay here next time.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExHiWimbledonSouth, General Manager at Holiday Inn Express London-Wimbledon-South, responded to this review, November 12, 2012
Firstly let me thank you for taking the time to give us your feedback regarding the hotel and your recent stay with us, we value all feedback received whether this is positive or negaitive as this allows us to improve the service we offer to our guests

As you have highlighted the hotel has just completed a full refurbishment and extension of the hotel which started August 2011 and finished 31st October 2012, as part of this we have increased the bed stock from 83 bedrooms to 139 bedrooms and all the exsisting rooms have had all new soft furnishings, beds, windows, TV's, furniture, power showers. We have also increased the size of all the guest areas

I am sorry to hear that you had experienced problems with the shower and WC in your room, we are manned 24 hours a day and had the Duty Manager been informed of the issues they would have offered to move you to a different room

As an Express by Holiday Inn Hotel, we are set brand standardas which advise us what we can offer in our breakfast, we do offer everything on breakfast which we are advised to, and we do have regular inspections from IHG to ensure that we do compily

I would like to once again apologise for any inconveniance caused to you dueing your recent stay with us and hope that this will not deter you from staying with us again in the future
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west midlands
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 10, 2012

As some one who spends over 100 nights a year in hotels and a Holiday inn Gold card account holder I was pleasantly suprised by the change when I stopped there for the first time last week, having stayed away for about 6 months. I have previously complained about this hotel and to the hotel although it fell on deaf ears, but now it has been refurbed, its Great. Superb Friendly Colleagues and Great rooms. Would recommend to all and am just about to book again for next week. Keep up the Great work, Much, Much, Improved, Thank You.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExHiWimbledonSouth, General Manager at Holiday Inn Express London-Wimbledon-South, responded to this review, November 12, 2012
Firstly let me thank you for taking the time to give us your feedback regarding your recent stay with us at Holiday Inn Express London Wimbledon South - we value all feedback received whether this is positive or negative as this allows us to improve the quality of service we offer to our guests

The hotel has just completed a full refurbishment and extension, which has resulted in us increasing our bedstock from 83 to 139 and allowed us to replace all the soft furnishings, carpets, beds, TV's, showers, furniture, windows in all the exsisting rooms andwe have also extended all our guest public areas and refurbished them offering a higher quality of product

I am pleased to see from your comments that you were very impressed with the hotel and that you were happy with the service which you received and the positive comments regarding the friendliness and helpfulness of the team at the hotel

I would like to once again thank you for taking the time to give us your feedback and hope that you will stay with us again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NW UK
Top Contributor
163 reviews 163 reviews
83 hotel reviews
Reviews in 57 cities Reviews in 57 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed October 8, 2012

I have stayed here a few times over the past few weeks and it has changed inside layouts every time. The refurb was nearly complete last time I stayed. The reception and bar area are all new and clean. They have weird coloured elephants in the reception area.Staff were all great although they appeared to be training new reception staff - we all have to learn!. My room was 150 which was spotlessly clean, large, good work space. Good value high speed internet access at £7 for 24 hours. much better value than the £16 charged in some holiday inns. The location is more Colliers Wood than Wimbledon and a taxi to Wimbledon village is £10 - £12. Turn left out of the new reception and there is a taxi office 150m away. I will use this hotel again if I am in the area for work or business.

Room Tip: The rooms on the back may be quieter
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExHiWimbledonSouth, General Manager at Holiday Inn Express London-Wimbledon-South, responded to this review, October 11, 2012
Firstly let me thank you for taking the time to give us your feedback regarding your recent stay with us at Holiday Inn Express London Wimbledon, we value all the feedback we receive whether this is positive or negative as this allows us to improve the standard of service we provide to our guests

We have just completed a £5 million extension and refurbishment of the hotel which has resulted in the public area space being made larger and all new furniture being puchased, we now have four large meeting rooms and larger Breakfast Area and Great Room.
All the exsisting bedrooms have been fully refurbished with new furniture, soft furnishings, TV, Power Showers, carpets, triple glazed windows

As a result of this refrubishment and extension we have had to increase our staffing levels on reception which has meant that we are training four new members of staff.

The hotel is located directly opposite Colliers Wood Tube Station and is a 10/15 minute walk to Wimbledon or alternatively we can arrange a taxi which will take you 5/10 minutes to get in to Wimbledon Centre

I would like to once again thank you for your comments and hope that you will return and stay with us again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2012 via mobile

I'm a regular traveller and have stayed here in the past. I was shocked at the transformation from what it was in the past to this new superb easily 4 star hotel. The entrance is awesome, the new reception and bfast area is spacious and superbly decked out. The rooms are all brand spanking new so really had a fantastic sleep and shower. The quality of bfast was excellent just what you would expect from an Express and it was free! Hotel is right opp tube station so getting to and from is easy. The staff were very friendly. I even had a really friendly chat with one of the cleaners who bent over backwards to help me find my watch which I had misplaced in the room! All in all I am really pleased with my stay and will be coming back regularly now that the building work has finished and for the price I paid I'm getting a brand new top quality hotel! Awesome

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExHiWimbledonSouth, General Manager at Holiday Inn Express London-Wimbledon-South, responded to this review, October 4, 2012
Firstly let me thank you for taking the time to give us you feedback regarding your recent stay with us at Holiday Inn Express London Wimbledon, we vaue all feedback whether this is positive or negative comments as this allows us to improve the service we offer to our guests

It is positive to hear from your comments that the hotel looks brand new, we have just completed a £4.5 million refurbishment of the whole hotel which has resulted in us offering a better quality of product, allowing spacious rooms and public areas for our guests. It is really positive to hear that you valued our breakfast offering, as an Express hotel will are limited to items which we can serve to our guests

I am very pleased that you found my team of staff to be very helpful and friendly

I would like to once again thank you for taking the time t giv us your feedback and hope that you will stay with us again in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2012

I stayed at the hotel a couple of weeks ago and the building works seemed to be nearly complete. The reception area looks great (more stylish that I was expecting - quite boutique-y) and it was very comfortable for drinks in the evening and breakfast in the morning. The staff were really friendly and very helpful when I needed directions to local shops. The main thing for me was the size and quality of the room. London hotels are usually so pokey but I had plenty of space and this meant I could really relax. The room was newly re-furbished so everything is very clean and in good working order. I drove to the hotel and parked underneath, but spotted the tube station over the road - so location is perfect too. I'll definitely stay again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExHiWimbledonSouth, General Manager at Holiday Inn Express London-Wimbledon-South, responded to this review, October 2, 2012
Firstly let me thank you for taking the time to give us your feedback regarding your recent stay with us at Holiday Inn Express Wimbledon South

I would like to thank you for all your positive comments regarding your recent stay and experience with us, as you have highlighted the hotel has gone through a huge redevelopment resulting in a fantastic hotel product, the design is very boutique and extremely spacious

I am pleased that you found the staff extremely helpful during your stay

I wold like to once again than you for your positive comments and hope you will stay with us again in future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London-Wimbledon-South

Address: 200 High Street | Colliers Wood, South Wimbledon, London SW19 2BH, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #507 of 1,063 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express London-Wimbledon-South 3*
Number of rooms: 139
Official Description (provided by the hotel):
Whether your journey to London is for business or pleasure, Express by Holiday Inn London Wimbledon South is the ideal base.A modern hotel conversion with 83 air-conditioned, non smoking, stylish, modern bedrooms all with TV, tea/coffee making facilities, power shower. Situated opposite Colliers Wood underground station on the Northern Line, journeys to Waterloo are only 20 minutes away and to Leicester Square 30 minutes. For guests travelling from Heathrow or Gatwick by car, the A3 link to the M25 makes the journey from the Airport 40 minutes. The hotel has a secured underground car park, the charge per night is 7.00Our hotel bar is open seven days a week. We offer takeaway services from the local restaurants and you can dine within the hotel. ... more   less 
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Also Known As:
Holiday Inn Express London-Wimbledon-South Hotel London
Holiday Inn London
Holiday Inn Express London-Wimbledon-South England

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