This is quite honestly the worst place I have ever stayed. On first look the hotel looks average and similar to others in the area however once you pass reception you begin to get a real feel for the horror that awaits you.
Firstly the rooms do not look at all like the photos. Many are dark, cramped and dirty, in my room the TV, kettle and wall switches where all broken and many of the cabinets and other furniture where cheap or broken. Trains run directly under the rooms so be prepared not to get any sleep until around 1am and be ready to be woken up by an earthquake like room shake at 5am. The room had very little signage, no fire detector and no exit signs.
In addition to all of the above the bathroom is dirty, smells of damp and literally has a hole in the floor for a drain. The taps and shower both had loose plumbing and drip constantly and the staff are rude and less than helpful when you discuss any of this with them.
After trying to make a complaint I was directed to the manager who wasn't avaliable. I left my contact details and waited for him to contact me. After 2 days the manager had not contacted me so I decided to return to the hotel to get my refund. The manager offered me 10% back and when i refused he decided to offer 20%. On refusal of this he contacted the police to have me removed. I am now going through my bank and the local council to get my refund.
If you want to be safe, enjoy your sleep and have a bathroom to clean yourself in stay somewhere else. The hotel has already had one star removed and will hopefully loose another very soon!
- Official Description (provided by the hotel):
- The Hyde Park Court Hotel is a centrally located, family run hotel in a quiet and pleasant square. All rooms have an en-suite shower and toilet, tea/coffee making facilities, hair dryer, Digital television, Wifi £5 per day and ( direct dial telephones with charges) . Our Reception is open 24 hours. Our location allows easy accessibility to all major parts of London whether the purpose of your stay is business or pleasure. Paddington Station is only 2 minutes away. From here, the Heathrow Express takes 15 minutes to get to Heathrow Airport. The Underground takes 10 to 20 minutes to get to the West End and most other attractions. The area offers many restaurants, pubs, clubs, cinemas and late night shopping. ... more less
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- Also Known As:
- Hyde Park Court London
- Hotel Hyde Park Court
- Hyde Park Court Hotel London, England