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“Out of Business” 4 of 5 stars
Review of Astons Apartments

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Astons Apartments
31 Rosary Gardens | Kensington, London SW7 4NH, England (Earls Court)   |  
Hotel amenities
Ranked #585 of 1,065 Hotels in London
Richardson, Texas
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Out of Business”
4 of 5 stars Reviewed 3 weeks ago

Earlier this year, I reserved a night at Aston's Apartments for December 2014. I really liked this place when I stayed here previously and looked forward to my stay next month. Unfortunately, I was contacted last week and told that the buildings had been bought out and they are cancelling all reservations. Sad for me, but Ross at Refresh Accommodations has handled the communications very well and offered to assist in getting a place elsewhere. I'm not quite sure that would have happened elsewhere and feel that I could have easily been stuck without a room.

  • Stayed November 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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272 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 27, 2014 via mobile

A triple room with kitchenette at ca £140 per night for two weeks is hard to find in South Kensington area. Pretty convenient location. A few minutes from Gloucester Road tube station, not for from South Kensington station too. £16 for wifi for two weeks, unlimited number of devices. Tiny shower room not for those of a bigger size. Good lighting in the room.

I booked the room through a hotel booking website in two bookings for the whole period of stay (due to operation of that website, nothing to do with the hotel), where first booking was one night only. When I subscribed to the wifi at the reception on day 2 evening, staff on duty told me that I have not paid for the previous night. I told her that I paid for the whole period and in fact emailed a week ago, with payment receipts, to the hotel requesting for the same room for thr whole period of stay (in two bookings). With a click or two, she said payment has been made (so it was not that difficult to check?).

I checked out on Sunday and asked to extend the check- out time to 12pm, i.e. one hour later than the standard 11am. I planned to attend mass at a church nearby, ending around 11am, then check out to go for lunch before leaving London. Staff at reception said that some refurbishment works had been scheduled and all guests had to move out by 11am, and offered to keep my luggage. I reiterated my request twice and she finally agreed that I can check out by noon the latest. Starting time-critical refurbishment work midday Sunday? Does not sound common to me for London. She did not even ask for my room number.

Also, staff expected £50 cash deposit for each room key (£150 for three keys as we were in a triple room). After some discussion, she agreed to take an imprint of my credit card without charging as deposit.

Overall, cannot ask for more about the room at this price, and an interesting level of service. Would be interested to try out others next time.

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Umea, Sweden
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 20, 2014

I spent almost 10 days in Astons apartment. I had a single room, in the second floor.
I had read in the reviews that the hotel doesn't have elevators, so I asked for a room in lower levels. But at the best you should expect at least 30 Steps.

The room was extremely small , with a Kitchenette (and a really noisy fan). The bathroom was a really small ready-made Bathroom cabinet. I think that is because the room was too small, and it was not planned to be a hotel room at the first place. The bathroom does not come with shampoo or conditioners, just a small piece of soup+ towels, ( So bring whatever you need).

The bed's had a really uncomfortable old innerspring mattress. But It seems that my other colleagues in the twin rooms didn't have such a problem.

On the positive side, the room was cleaned on a daily basis and it had a nice balcony to the outside. The rooms has Iron, hairdryer, fridge, microwave and a kettle with some kitchen utensils.
The location is good, it is close to the Gloucester Road Tube, so you can access wherever you want easily.
The staff was nice and helpful, but the reception is just available between 8:00 am, and 8:00 Pm. So if you plan to arrive late, definitely make sure to contact them first.

The apartment doesn't serve any type of food (not breakfast or..). and the rooms doesn't come with the Internet either.

Room Tip: Ask the rooms on the lower level. If you can try the double rooms, singles are too small.
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  • Stayed September 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ashdod, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2014

Very good location in a very quiet place, less than 10 minute walk from Gloucester Road Tube and large supermarket. The staff are friendly and polite. The rooms are very small, but there are everything you need: small kitchenette with all facilities, the bathroom cleen but old. The only uncomfortable thing - there is no elevator (our room was on the upper floor, but it was our choice).

Room Tip: Higher floors are quieter
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Nova Scotia, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 29, 2014

Have stayed a couple of times now, both times very good experiences. It's the location that wins here -- fabulous value in a great location, five minutes from Gloucester Road Tube. The staff are welcoming, friendly and helpful. The rooms ARE small, and could perhaps use some sprucing up, but the beds were clean and comfortable, and the tiny kitchenette/closet convenient for breakfast or a quick meal. The shower rooms do resemble something from a caravan/camper trailer, but you can live with that for a few days. For the cost of the room, I think it's good value. I'd rather spend my money on shopping or sight-seeing.

Room Tip: I asked for a room on a lower floor as there is no lift. They were able to accommodate this request...
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, Lancashire
Top Contributor
91 reviews 91 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed August 27, 2014

The staff were helpful, courteous and efficient. The location is great, being a few minutes on foot from Gloucester Road Underground and a choice of 'bus routes. There is also a selection of shops and eateries handily sited. The Hereford pub and Wildwood Restaurant both serve decent food. To the rear of the hotel is a lovely garden for guests' use only.

Pity about the room. It was antiquated, shabby in the extreme and the kitchen facilities were truly awful and awkward for someone of my height and there was no work surface to prepare food; only the sink drainer. There wasn't even a plug or washing up bowl for the sink and the only option was to run crockery under the tap. There were two small mirrors in the darkish bathroom but there were none near a socket so that it was impossible to check your appearance or style your hair satisfactorily. Fortunately I'd taken a small mirror of my own. There was an iron burn-mark on the carpet, the pillows were flat, and there were no complimentary toiletries I have never been woken up so many times at unearthly hours by other thoughtless guests. Some of this was due to the front door banging when they just let go. There is a sign asking for them to close it quietly but surely this can be remedied by a more efficient automatic door closer. I really begrudged the amount I paid.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 24, 2014

We unfortunately checked in early eve and got allocated a nasty room in the basement (17). Far too tired to ask to change rooms. Upon checkout, wanted to ask why the rooms were not like they were advertised or the photo's on booking.com. Answer was that the pics are over 15 years old and they need updating. Asked them if they had full occupancy over the bank hol weekend and they said no. So asked them how do they allocate their rooms? The reply was a "bit of a hit & miss system", there was no system. So....they had every opportunity to allocate a nicer room than they did, but chose to stick us in a horrible basement room that looked at a wall. My conclusion...wouldn't recommend, wouldn't pay this much money again and they seriously need to look at their booking system, management and have a bit more customer focus. Oh, was also told that if we had been staying more than 1 night we probably would of got a nicer room?! Up to the guest to actually request this! - Steer clear - at least you learn from your mistakes. Will pay £20
more next time and stay in the Raddison, 5 mins away.

  • Stayed August 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Astons Apartments

Address: 31 Rosary Gardens | Kensington, London SW7 4NH, England
Location: United Kingdom > England > London > Earls Court
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service
Hotel Style:
#51 Best Value Hotel in London
Price Range (Based on Average Rates): $
Number of rooms: 54
Official Description (provided by the hotel):
At Astons, we pride ourselves in offering an impressive level of service, clean comfortable accommodation, central location, and excellent value for your money. Astons Apartments is a haven of recently refurbished studio apartments, nestled in a quiet residential street in South Kensington. With a range of studio apartments from single occupancy up to our Four Person Executive Studio Apartments, we are ideal for both the traveling executive and the family vacationer. ... more   less 
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Also Known As:
Astons Apartments Hotel London
Astons Hotel London
Astons Hotel Apartments
Astons Apartments London, England

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