A friend and I traveled to London in March, 2004. After staying in overpriced, cramped hotel rooms in Paris and other parts of London , I was so relieved and happy to be at a hotel that was clean, comfortable, roomy, trendy, and well-located. The service from the staff was above average, and I have recommended this hotel to a few friends. It is by no means the Ritz, however, it is moderately priced and offers more than you pay for compared to other hotels in London.

The rooms in the Victoria Park Plaza are spacious by London standards. The staff are pleasant, but certainly did not display the exceptional qualities highlighted by some of your reviewers. In the final analysis, however, I accept that such evaluations of consumer service are essentially subjective.

I paid £145 sterling (inclusive of taxes but exclusive of breakfast) a night for my room in the Victoria Park Plaza. Given the room rate, I found it surprising to discover that the towels for the bathrooms are like golddust and that - instead of supplying me with fresh towels on the second day of my stay (the 25th of August) - the staff simply folded the old, slightly damp towels and replaced them on the towel rack. I know of many more reasonably priced hotels in which consumers are at least given the option of requesting clean towels every day.

The billing policy operated by the Victoria Park Plaza is out of kilter with that employed by several hotels. Usually, when I buy goods and services in London, I am billed in Sterling and my bank or credit card company converts the Sterling bill into Euro and this is reflected on my credit card invoice. The Victoria Park Plaza took it upon themselves to convert my Sterling bill into Euro and to bill my credit card company in Euro. This would have been fine if they had given me a favourable rate of exchange. But the rate of exchange used by the Victoria Park Plaza was less than competitive in the light of prevailing exchange rates. My warning to consumers from Euroland and the U.S.A. is that they should not be prepared to allow the hotel to convert Sterling bills into their local currencies unless they are satisfied that they are receiving a competitive exchange rate deal from the Victoria Park Plaza.

In conclusion, the hotel is conveniently located, five minutes walk away from the Victoria underground and railway station. All in all, 'average' would be the fairest description I could attach to this hotel.

Two rooms for a recent four night family visit. Both were clean and everything functioned properly. The location is excellent of course and the staff were friendly and helpful. Several nearby pubs (try The Elusive Camel) make the location even more desirable. Good value.

excellent value,friendly and very helpful staff, beautiful rooms, with airconditioning. restaurant excellent, no complaints from any of our party of five. Will be returning at a later date thats for sure. thank you all for a very enjoyable stay at your hotel.

yours sincerely

mr K G O'Neill