Having stayed at this hotel recently, I would not be in a hurry to return! I stayed in three different rooms in three nights...it wasn't what I expected from a hotel and was far from relaxing! In my email (and on arriving at the hotel), I asked for a quiet room...
The first night was spoilt by an extremely noisy air-con unit somewhere outside my window, which went on ALL night long. The "24 hour Reception"(!) didn't answer the phone when I called them at 11.30am asking to be moved!
The second "quiet room" was in the basement room (with a 2" gap under the door to the corridor outside) - right next to the extremely noisy lift mechanics, loud footsteps right above me as people walked across the marble floor in Reception and a really loud noise which sounded like the water system gushing - these noises were heard all night! More worryingly was the fact that I was woken at MIDNIGHT by two very noisy men using steps outside the hotel which lead to an area right outside my window (these steps aren't for customers to use). They were shifting something from a store room opposite my room. As a woman sleeping in the room alone, it was VERY scary to be woken up by the iron gates being thrown open and loud footsteps going up and down the steps. The men (staff?) seemed oblivious to the fact that there was a guest in that room! After complaining in the morning, I was (at last) given a relatively quiet room on the 3rd floor...why I wasn't given this room in the beginning, I'm not sure!
Interestingly, the Manager said she'd not had anyone complain about noise before (esp in the basement room)...perhaps she should read Trip Advisor (as I should have done before I booked!) as someone has had exactly the same problem with that basement room!
The hotel is a nice looking place, the rooms are nice and the staff were generally helpful, but I certainly wouldn't recommend this hotel to anyone who would like to sleep at night...I was hoping for a relaxing time, but ended up feeling so tense and absolutely worn out from lack of sleep and the feeling of being unsafe in that basement room - certainly not somewhere that a women should stay on their own.
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- Also Known As:
- Abcone Hotel London
- The Villa Kensington London, England