This place was #5 on TripAdvisor's 2011 "Dirtiest Hotels in Europe" list. It lives up to its infamous reputation. This is the worst hotel I have ever stayed in. Absolutely repulsive and disgusting. Pure filth! This is a hotel straight out of a horror movie. The first room I was in was on the top floor. It was no bigger than a closet. The window a mirrors were cracked Almost every tile in the bathroom was loose or cracked. Mold everywhere and looked like it had not been cleaned in years. There was also no hot water in the bathroom and shower. The worst part about this room was the bed bug infestation. I woke up in the middle of the night to find 15+ bud bugs on me and in my bed. I was terrified and immediately went down to the reception. The guy at the desk was responsive and gave me another room which was on the ground level. This room was in the same condition as the first room I had, but I only found 1 bed bug in there during the rest of my stay. There was stale cereal if you want to eat breakfast there. They charge to use the internet. I wanted to leave my bag at the hotel for a couple hours after I checked out. The guy at reception told me to put my bag in the dining area. It didn't feel safe, so I put it in the luggage storage at Victoria station which is only a ten minute walk. This hotel is in a good location, but it is not worth it. Stay some where else. This hotel is the worst case scenario.

I live in London and booked this hotel for a couple of friends that where staying in london for a few days. You can book cheap & clean hotel and an affordable price but this hotel take the biscuit! Its dirty full of bed bugs my friends took pictures of them and by reading the rest of reviews this problem has been on going.

Bed bugs are an awful thing to have and you can carry them from place to place so unless you really desperate but even them.... its not worth getting bitten and your blood sucked every night. I would like to say I am not exaggerating but if i can spare someone the disappointment then that good enough for me as the hotel seem to be doing nothing about it and say's that all hotels suffer from this. Well when i went 5 doors down to the holiday in and looked at the paper work from westminster council this problem does not occur in all hotel just theirs ! Wish the council would hurry up and get on their case !!

This is the worse hotel I have ever stayed in my life
Its filthy from the minute you walk into this place you are met with the stench of like old onions and mold. I took loads of photos to show how disgusting it is
everything is broken the lobby is filthy with cigarette burns on the couches
This is a hotel that was bombed my terrorists and they dont even have the respect to have brought in new couches or curtains by then
It needs to be shut down to be completly refurbished
The manager is a very abusive violent man who has no respect for anyone
The plates in the resteraunt are filthy and the resteraunt made me want to throw up as they use dirty mops to wash the floor
The resteraunt staff are rude and abusive
Dont go we left and went to a nice little one called "Ginot yam "
The park is a health and safety trap the pool is filthy and I couldnt stop scrathing they dont filter or clean anything in this place

Arrived at the over priced hotel that we had booked months in advance and a few weeks later all the rooms had gone down half price. The room had no TV remote, the bathroom was tiny with no bath just a shower that didnt come off the wall and we were in the basement so all night long were people walking around upstairs in the reception area which made the floorboards creak keeping us awake all night. There was loose sockets and a beatle behind the bed which i found personally disgusting! The breakfast was in the reception area and cosisted of a toaster and cups where u catered for yourself. It was crowded and small. I would not pay to visit this hotel again, it was a good 10 minute walk walking fast to the hotel.