I went with two friends for a low key birthday celebration for one of them.
Reserving a table was no problem as this was midweek and there were very few customers, for the most part it was just us and one or two other tables.
Two of us ordered the same starter the curled squid, after what seemed like an interminable wait we were both brought the wrong starter and given the crab instead, when we pointed this out the waiter told us to eat it anyway and he would bring out the correct starter, which he did almost immediately. I couldn't understand why after waiting so long to be brought the wrong starter how they were able to rectify this so quickly.
Of the two starters that we now had to eat our way through the crab was awful, dry and covered in some kind of chewy batter, I was glad we weren't going to have to pay for it.
My curled squid was not too bad although it was on the small side.
I had the lamb chops as a main which were nicely presented, but gone in two mouthfuls.
I think it's a bit of a misnomer for this restaurant to describe itself as an Indian, it's more of an attempt at Fusion fine dining, unfortuntaely I think it fails, patchy and poor service combined with tiny nouvelle cuisine type portions left us dissapointed and seriously out of pocket.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear EddieBosano- Andrews,
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Thank-you for dining with us. Please accept my apologies for delivering the wrong dish to you and delayed service. Certainly we did fail to deliver the high standards of service we have set for ourselves.
I am disappointed personally that your first restaurant review was not a good one. The Chef and myself have spoken about the crab and we will certainly improve on that front.
You will be surprised to see the prices and portions if you compare us with some of the other Restaurants. I welcome your feedback as it gives us a chance to look within and improve further.
Rohit & team Roots
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.