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“Completely ignored” 1 of 5 stars
Review of Pizza Express

Pizza Express
215-217 Great Portland Street, London W1W 5PN, England (Fitzrovia)
0207 580 2272
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Ranked #4,943 of 17,054 Restaurants in London
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Dining options: Late Night, Reservations, Takeout
Neighborhood: Fitzrovia
Description: Bright and modern, PizzaExpress Great Portland Street offers an exciting reinvention of Italian classics. A vibrant menu includes wholesome Romana-style pizzas with adventurous topping combinations, as well as fresh salads, an impressive range behind the bar and aromatic coffee blends. Family-friendly Pizza Express gives kids the chance to design their own pizzas.
Scotland
Senior Contributor
38 reviews 38 reviews
30 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Completely ignored”
1 of 5 stars Reviewed November 14, 2013

In the spirit of transparency, I am a Pizza Express fan. I enjoy taking the kids there and generally always come away happy.

Not here. This evening, after waiting 3 or 4 minutes for someone to show me to a table, I waited and watched as 3 different waiters/waitresses strolled past and completely ignored my efforts to order some food. After 20 minutes, I stood up and walked out. I did pause to voice my rationale to a waitress on the way out and it barely registered.

No option, nil points.

  • Visited November 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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95 reviews from our community

Visitor rating
    24
    39
    23
    3
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Connecticut
Top Contributor
69 reviews 69 reviews
3 restaurant reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
“Good pizza, pasta tasteless”
3 of 5 stars Reviewed November 4, 2013

This chain restaurant has good pizza and friendly service.However the pasta dishes (we tried two) we tasteless, overcooked and unappetizing.

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newburgh, Indiana, United States
Senior Reviewer
6 reviews 6 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Best food we had in London!”
5 of 5 stars Reviewed October 5, 2013

Four cheese pizza was the bomb...and the wine wasn't terrible! Nice staff that did not worry about our party staying longer than usual!

Visited September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
73 reviews 73 reviews
32 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
“Always good food and attentive staff”
5 of 5 stars Reviewed September 23, 2013

The food was no better or no worse than many other PE's that I have visited, but the staff really make the dining experience here. Our waiter was friendly, chatty but not over the top, and other staff delivered our pizzas who were also friendly. We were not treated any different as we had a birthday voucher free bottle and we had some banter with the staff about our coffee choice. We are in our 60's and ate there Sat 21st.

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
69 reviews 69 reviews
42 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
“Always a great place to eat”
4 of 5 stars Reviewed September 20, 2013

It was chucking it down with rain, and couldnt be bothered to go any further.. and why should you, it was warm and friendly, the staff are lovely, food great and had my voucher 3 courses for £13.75 can't go wrong with that !!

Visited September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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