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“Beautiful rooms” 4 of 5 stars
Review of Landmark Spa & Health Club

Landmark Spa & Health Club
222 Marylebone Road, London NW1 6JQ, England
020 7631 8010
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Ranked #325 of 1,022 Activities in London
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Owner description: The Landmark Spa & Health Club offers guests a complete well being experience. The spa centerpiece is a 15 metre swimming pool, around which is a whirlpool, a sanarium with two essence infused monsoon showers. Overlooking the pool is a fully equipped gymnasium home to the latest star-trac cardiovascular equipment, each piece with a personalised entertainment system. The spa has four relaxing treatment rooms where guests can enjoy a range of ESPA and VOYA treatments
London, United Kingdom
Top Contributor
53 reviews 53 reviews
8 attraction reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Beautiful rooms”
4 of 5 stars Reviewed March 5, 2012

The rooms were wonderful but that was it! Check in was a farce, it took them 15 mins to find our reservation and then, they gave us keys which didn't work. When we went back down to reception to get new keys, not a word of apology and 5 mins later, we had another set of keys. But it doesnt end there - the room keys they gave us already had someone in it and luckily, the occupant was not in!! They then upgraded us to a suite which was beautiful and large so it all ended up well but what a performance!

Visited February 2012
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22 reviews from our community

Visitor rating
    13
    5
    2
    0
    2
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Aylesbury Bucks
Top Contributor
81 reviews 81 reviews
23 attraction reviews
Reviews in 49 cities Reviews in 49 cities
50 helpful votes 50 helpful votes
“Sunday brunch”
5 of 5 stars Reviewed February 17, 2012

Treat yourself to Sunday brunch at the Landmark opposite Marylebone station. Not cheap but well worth every penny

Visited February 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
“Beautiful club with horrible service”
3 of 5 stars Reviewed March 22, 2011

As a recent guest of the hotel, I had the chance to visit this spa on this past weekend. With the amazing service I received from the hotel I was expecting the same at the spa, I was sadly mistaken.
The decor and facility was among the best I have used. They really do think of everything, except for staff issues. Over two separate visits on Saturday and Sunday I had the unfortunate experience of dealing with a staffer who changed my entire experience at the spa. a young lady with short blond hair was working each time I visited. She was rude, and provided no customer service at all. In between interactions with me I watched her gossip with another female staffer about other guests.
For a first rate spa, the customer service must be first rate as well.

Sad letdown for something that carries the Landmark London name.

Visited March 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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