The rooms were wonderful but that was it! Check in was a farce, it took them 15 mins to find our reservation and then, they gave us keys which didn't work. When we went back down to reception to get new keys, not a word of apology and 5 mins later, we had another set of keys. But it doesnt end there - the room keys they gave us already had someone in it and luckily, the occupant was not in!! They then upgraded us to a suite which was beautiful and large so it all ended up well but what a performance!
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