This hotel is beautiful inside and out. We were on a tour with Globus and would be staying here at the start and end of our tour of the UK and Ireland. Let me start with our first night (05/24/2013):
My boyfriend and I were traveling with my mother and she was to be staying in a separate room from us. We arrived at around 11am and our rooms were not ready (which is understandable given how early it was). My boyfriend and I left for a few hours and my mom hung around the area and my boyfriend and I ended up getting back at around 2pm-- we were told rooms would be guaranteed by 3 but could possibly be ready sooner.
We checked, and my boyfriend and I's room was ready, but my mom's was not. So the three of us went up to the same room while my mom waited on hers. We were told they would call us when her room was ready, but they never did. I ended up having to call down to the lobby to ask. This was about 5 minutes until 3. Turns out her room was right across from ours.
Now, the room. It was nicely furnished and clean, and a good size. It had a nice view of the Victoria Train Station and the road. However, instead of giving us one bed big enough for two people, the beds were simply pushed together to create a larger bed. Not comfortable and not practical for a young couple...
We were starving before dinner so we wanted to order a 'snack' from room service. The prices for everything were astronomical so we ended up ordering some bread with oil and balsalmic for about 4.50. We also ordered two bottles of still water--which we thought would be the normal size bottles of water.
The bottles ended up being huge (one bottle would have been enough for us to share), about the size of a wine bottle. And all of that with the service charge and tip was over 15 GBP...for some scraps of bread, oil and water! That's about $23 USD. !!!
Overall, the room was comfortable. The reception on our television was a little fuzzy despite it being a newer model tv. But I don't have a lot of negatives to say about this particular stay.
Our second stay on the last night was better. While our view from the room was not as good, the room had a full size bed instead of two smooshed together. Thank god! The room also seemed to have more space. But it was just as clean and furnished as the first night we stayed.
Both rooms also had a micro fridge which included sparkling water, but we did not partake.
Pretty nice stay overall.
If you're a couple, make sure you request one large bed instead of two pushed up against each ot...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for your post. I’m glad you found the Hotel to be beautiful and your room comfortable I do hope to welcome you all back again the next time you visit the United Kingdom.
Kind regards, Ian
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.