Stayed 10 Feb with my teenage daughter. All hotel staff very welcoming, polite and helpful. All areas spotlessly clean and felt luxurious. Beds very comfortable. We had a 5th floor room with a great view and slept like logs, no sound disturbance at all. The double glazed windows also have secondary glazed panels which eliminate almost all street noise (I had requested a room facing Buckingham Palace Rd, not the station as I am a light sleeper, and this was met). At check out we were asked whether we'd like our case stored until later, this was great as our train wan't until 8pm, and it was a joy to be able to enjoy the day luggage free and pick our case up just before boarding our train. Late check out was a joy, perfect!
Reunion Bar was closed Sunday nights which was a shame but we managed time for a drink when collecting our case before heading home and glad we did, it's a lovely bar. If you're looking for somewhere in a central location and you're travelling into Victoria then look no further.
ps We didn't pay £20 pp for breakfast but headed into Victoria Stn where there is a large choice. pps If you have any requirements or expectations for your room email the hotel direct before your arrival. I will definately stay here again, hopefully soon!