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“Convenient” 3 of 5 stars
Review of The Grosvenor Hotel

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The Grosvenor Hotel
4.0 of 5 Hotel   |   101 Buckingham Palace Road, London SW1W 0SJ, England (Pimlico)   |  
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Ranked #153 of 1,049 Hotels in London
Certificate of Excellence 2014
Aberdeen, United Kingdom
Top Contributor
71 reviews 71 reviews
67 hotel reviews
Reviews in 61 cities Reviews in 61 cities
62 helpful votes 62 helpful votes
“Convenient”
3 of 5 stars Reviewed July 13, 2012

Excellent location - adjacent to Victoria Station. Room is a bit small but this is London. Bathroom is spacious. Rooms are quite which is a plus point. It's a busy hotel but it's clean.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Grosvenor Hotel, responded to this review, July 16, 2012
Dear CookieMon,

Thank you for your Tripadvisor review.

I was pleased to read that you found the location of the Hotel to be excellent.

Our standard rooms are from 20 to 25m2 but our Executive rooms do offer a more spacious 30m2 or more, if you are visiting London again please feel free to drop me a note personally so we can arrange the best possible price for one of our larger rooms.

My personal e-mail address is michael.parker@guoman.com

We look forward to welcoming you back soon

Kind Regards



Michael Parker – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,012 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (515)
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Idaho Falls, Idaho
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 13, 2012

Quiet and comfortable rooms with a location that's very convenient to victoria station. The bathroom was a little cramped but the linens and room were in great shape.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Grosvenor Hotel, responded to this review, July 16, 2012
Dear Ben21Horse,

Thank you for your Tripadvisor review.

I was pleased to read that you had a good stay and that the location of the Hotel suited you needs.

I hope we will have the opportunity to welcome you back soon

Kind Regards



Michael Parker – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guernsey
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 12, 2012

Now re-furbished, but not a good start, as my booking [via an agent] was lost. I got a little irritated, but the pleasant reception staff dealt with it after a while and kindly upgraded me.
I was woken up one night at 12.30 by the telephone and the porter knocking, but it was a "fault in the system".
Room service not cheap, but excellent quality.
Nice small, but new gym on 7th Floor, but no towels or water cups at 9 in the morning, so I had to ring down.
Bar and breakfast were fine - but the girls pour the tea BEFORE the milk! [Sin].
Staff all very agreeable.
The room was very good and the tired air has gone completely.

Room Tip: No worry about being over the station now - good sound-proofing.
See more room tips
  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Grosvenor Hotel, responded to this review, July 16, 2012
Dear SarnianGuernsey,

Thank you for your Tripadvisor review.

I was pleased to read that you had a good stay.

I have asked my team to look at the frequency of the Gym stocks being refreshed, thank you for the feedback regarding this.

We look forward to welcoming you back soon


Kind Regards



Michael Parker – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 12, 2012

We really wanted to like this hotel stay, and the star in this review is for these reasons: the building is stunning, the proximity to Victoria Station is extremely convenient and the rooms were spacious for London standards. However, we had more problems than solutions on this trip, and I seriously doubt we will ever stay at any Guoman hotel because of this experience (and if this hotel is so poorly managed, would their other hotels be any better?!). Here's why:

1) Our pre-paid reservation included our Internet access charges, but the hotel was out of the BT Openzone vouchers when we arrived. No refund was offered or provided to us -- our only option was to take a 90-minute voucher and hope the hotel received more vouchers later that day (which they never did). When I checked out and asked about having the access charge credited back, the front desk person claimed that we were not charged for this service (my pre-paid receipt shows otherwise, so they have not heard the last from me on this issue!).

2) The electricity in our first room was on the fritz, and while my son was showering, the fuse for the whole room blew. The front desk sent up a serviceman quickly, and he indicated that the room's wiring had a short somewhere. He notified tha front desk that we should be moved, apologized to us for the inconvenience and left. We waited over 20 minutes for a guest relations manager to come provide us keys to the new room. Meanwhile, I had already notified the front desk that we were short on time as we were tying to get to a theatre show. When she finally did show up with the keys, we were left to move our own bags and now race to get ready. I asked at that point if the hotel could please arrange and pay for a cab service to the theatre to help us arrive on time. Despite the fact that I was asking this of a manager, she had no idea whether such an accommodation could be made. Although ultimately the hotel did pay us, it was a reimbursement AFTER we returned to the hotel (very bad form to make the guest pay first!).

Again, no other offers to discount or reimburse us for either inconvenience -- I had to make the request first. This hotel seems to be run like an inefficient bureaucracy rather than a customer-friendly hotel. We should have been reimbursed for the Internet since technically we paid for a service never provided and the hotel staff should have arranged to move our bags for us and upgraded our room at no expense or reimburse a portion of our room charges for the electrical problems. Any stateside hotel would have done at LEAST this much, and yet I found myself imploring the so-called guest relations manager to simply pay for a cab fare (which was less than £20!!).

Bottom line: had this hotel spent about £15 on cab fare and £10 to reimburse our Internet charge, I would have given this hotel 4 stars. But their inability to stay customer-focused in their problem-solving is simply inexcusable. Stay here only if you must, and only if you can ensure there will be no surprises during your stay as the staff are not prepared to handle anything out of the norm. Frankly, however, there are too many other hotels in the area -- stay elsewhere instead!!

Room Tip: Small lifts and only stairs in/out of Victoria Station from the hotel.
See more room tips
  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Grosvenor Hotel, responded to this review, July 16, 2012
Dear Family C,

Thank you for your Tripadvisor review.

I was most disappointed to read that your stay was not more enjoyable.

If you are visiting London again please do contact me personally as I am sure on a future stay we would be able to reassure you of our normally high standards.

My personal e-mail address is michael.parker@guoman.com

We look forward to welcoming you back soon


Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horten
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 11, 2012

A lovely hotel with clean comfortable rooms. Friendly staff and a great breakfast

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Grosvenor Hotel, responded to this review, July 16, 2012
Dear SlimBF,

Thank you for the great Tripadvisor review.

I have shared you kind comments with my team.

We look forward to welcoming you back soon


Kind Regards



Michael Parker – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, England
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
238 helpful votes 238 helpful votes
5 of 5 stars Reviewed July 9, 2012

Booked last minute deal which we were delighted to see included breakfast to celebrate a our wedding anniversary and my birthday trip to the theatre. Treated to a complimentary upgrade to an executive room which was much appreciated. We asked for some ice and received it almost immediately. Excellent service. The bed was lovely and comfortable and the toiletries very high quality. Thank you Grosvenor for a wonderful night's stay. Wished we could have stayed longer but no doubt given the chance, we shall be back!

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Grosvenor Hotel, responded to this review, July 16, 2012
Dear Vanessa_Barker2004,

Thank you for the great Tripadvisor review.

I was pleased to read that your had a great Anniversary and Birthday trip.

I hope we will have the opportunity to welcome you back soon


Kind Regards



Michael Parker – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 9, 2012

I loved the Grandeur of this place. The lobby is special, as good as any I have seen around the world. There is an enormous chandelier and you really go back in time. I can imagine the Americans loving this pace and the history of it.

That apart the rooms were nice although small which is typical for hotels in this city. They were nicely appointed though and you have to remember that you are in an old building so it is part of the charm.

The location is great being just outside Victoria station so if you are a tourist this is great. I was on business but I appreciated this place, the staff, and the class it had. Enjoy.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Grosvenor Hotel, responded to this review, July 16, 2012
Dear thedeadlysubmarine,

Thank you for your Tripadvisor review.

I was pleased that your business visit was good.

I hope we will have the opportunity to welcome you back soon


Kind Regards



Michael Parker – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Phone Number:
Location: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#62 Family Hotel in London
#98 Romantic Hotel in London
#118 Luxury Hotel in London
#156 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
The Grosvenor Hotel London, England

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