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“The worst hotel I have ever experienced.” 1 of 5 stars
Review of Royal National Hotel

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Royal National Hotel
3.0 of 5 Hotel   |   38-51 Bedford Way, London WC1H 0DG, England (Bloomsbury / Holborn)   |  
Hotel amenities
Ranked #758 of 1,063 Hotels in London
London
1 review
1 helpful vote 1 helpful vote
“The worst hotel I have ever experienced.”
1 of 5 stars Reviewed February 18, 2013

I have travelled in many countries and stayed in many hotels and this is by far the worst I have ever experienced.My partner and I only stayed one night as we were attending a conference in the hotel the next day. The reception area and courtyard were shabby and full of scruffy-looking young people [I assume student exchange groups, backpackers, etc.] smoking, drinking and sitting on the floor. There were several lairy groups of people seemingly on stag/hen nights or a cheap weekend in London and this all added to an unplesantly dodgy, drunken atmosphere.
The lifts and corridors were shabby and dirty. Our room was tiny, the decor was very outmoded and the carpet and windows were dirty. The bathroom was extremely basic and not very clean.
On waking I couldn't wait to get out of the room... and just when I thought the experience couldn't get worse we went to the restaurant.
The only way I can describe the 'restaurant' is like the canteen of some kind of prison or detention centre. Tables were very close together, crockery was very cheap-looking and the food on offer looked poorly cooked and greasy. There was not enough cutlery available when we were in there, so I ended up eating a small amount of luke-warm scrambled egg and baked beans with a spoon. I wouldn't have eaten at all, but didn't have time to go elsewhere. Even as a student I wouldn't have tolerated staying somewhere this bad and considering how poor the standards are it is not as cheap as it should be. I cannot believe anyone here has given this dump a good review. Avoid this hotel at all costs. !!!

Room Tip: If you have any personal standards and sense of self worth do not put yoursef throught the experienc...
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  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Edinburgh
1 review
2 of 5 stars Reviewed February 17, 2013

The hotel is being up graded i.e. decorated, there were signs of good improvements. It would also benefit from new staff or customer focused care training and implementation. The lack of a good welcome from the staff was disappointing and unacceptable. This continued into the dinning rooms, the staff did the least that they could get away with, not clearing tables or wiping them clean. Overall a disappointing experience, not to be repeated!

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Stirling, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2013

Location excellent for tube, Kings X, Covent Garden, Leicester Square and beyond. Rooms spacious, spotless with hair drier, tv and tea/coffee making facility and good firm beds, with 2 pillows each. Lots of groups of happy, full of life young people who were all well behaved, I quite envied their excitement and zest for life. Breakfast tables and food in plentiful supply. Tables cleared immediately you finished. A lot of general cleaning ongoing in the public areas. Check in and out smooth and stress free by courteous and helpful staff. Excellent value for money. Look forward to a return visit.

Room Tip: Our agent asked for a room for us in the main building. We were near the lifts on the 2nd floor, ov...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Malta
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 15, 2013

Clean rooms with tea/coffee making facility. Each room has its own bathroom which is basic but clean.

Very good location near Russell Square, the British museum is just a couple of streets away on foot.

The down side is the breakfast. It's very very basic... Just tea or coffee n plain bread with just jam & butter. No ham or cheese available!!

Great place to stay though!!
Especially considering the prices in London!!

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brussels, Belgium
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 11, 2013

To start this review, I feel the need to mention that my friend and I got a great price on our stay at the Royal National. We only paid about 35€/night each, so I didn't expect a luxury hotel.
I would definiely consider staying there again as its location is excellent: close to King's Cross/St Pancras, very close to Russell Square underground station, walking distance to the British Museum and many other places.
Nevertheless, there are a lot of pros and cons to staying at this hotel:
Pros:
- Location
- Price
- Our room was quite comfortable and clean
- Big bathroom
- Breakfast is included
- Kettle with tea/coffee in the room
Cons:
- No wifi in the room (the one in the lobby worked well for us though)
- A bit noisy
- The hallways are a bit tired
- Breakfast is not the best
- The employees are not always the friendliest (they were not plain rude either)

Overall, I would say this is a good place to crash after a day of sightseeing, and you get what you pay for.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dalkeith, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed February 11, 2013

Stayed here for 3 nights (7th-10th feb) with my 5 year old son. On arriving first impressions were ok, lots of large groups of students hanging about. Check in was quick, staff member was disinterested was as quick as he could bet rid of us! Room was ok, clean plenty space, flat screen tv, hair dryer. Bathroom was clean, plenty towels (although a bit grubby looking, more grey than white). The room was stifling hot, opened window and left it open for the duration of our stay! There was alot of noise at night time - doors banging, people shouting, screaming, carrying on, also alot of traffic noise which was unnavoidable as we had to keep the window open with room being so hot!! We had our first night dinner free with booking (we had gone out for a meal before going back to hotel, but went for a look). Safe to say im glad we had eaten out, food looked like it had been there for hours, roast beef was so tough the chef could barely get his knife through it! Breakfast was a chool dining hall type affair, plenty continental type foods, english breakfast needs improving - bacon was rock hard, boiled egg yolks had started to turn grey! The hotel is a 5 min walk fron russell square tube station and a few mins to bus stop (no7 takes you to oxfors street) Overall this hotel was fine for a base but not really suited for families - huge groups of students = noise and little consideration for other guests! The price we paid for 3 nights b&b (£380) w pretty steep for the quality ofthe hotel!

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 10, 2013

I promise I am not trying to be sensational about this. I have never been in such a horrible place in my life. The hotel is unspeakably dirty, the staff vary from disinterested to rude, and the condition of everything- from the door that had been kicked in numerous times and wouldn't close, to the broken television, to the window that didn't latch and flew open during the night, was in an unbelievable state of disrepair. We were attacked in the elevator by an intoxicated youth, brandishing a glass bottle- the hotel is exclusively populated by youth tour groups- and had to run down the hallway to escape. The lobby was full of underage people, all completely wasted and openly drinking, yelling and screaming. Run- don't walk- away from this hotel. It simply couldn't be worse.

Room Tip: Seriously, don't stay here. I'm not kidding.
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal National Hotel

Address: 38-51 Bedford Way, London WC1H 0DG, England
Location: United Kingdom > England > London > Bloomsbury / Holborn , Camden / Primrose Hill
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #758 of 1,063 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal National Hotel 3*
Number of rooms: 1630
Reservation Options:
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Also Known As:
Royal National London
Hotel Royal National
Hotel National Royal
National Hotel London
Royal National Hotel London, England

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