The hotel is being up graded i.e. decorated, there were signs of good improvements. It would also benefit from new staff or customer focused care training and implementation. The lack of a good welcome from the staff was disappointing and unacceptable. This continued into the dinning rooms, the staff did the least that they could get away with, not clearing tables or wiping them clean. Overall a disappointing experience, not to be repeated!
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- Also Known As:
- Royal National London
- Hotel Royal National
- Hotel National Royal
- National Hotel London
- Royal National Hotel London, England