I promise I am not trying to be sensational about this. I have never been in such a horrible place in my life. The hotel is unspeakably dirty, the staff vary from disinterested to rude, and the condition of everything- from the door that had been kicked in numerous times and wouldn't close, to the broken television, to the window that didn't latch and flew open during the night, was in an unbelievable state of disrepair. We were attacked in the elevator by an intoxicated youth, brandishing a glass bottle- the hotel is exclusively populated by youth tour groups- and had to run down the hallway to escape. The lobby was full of underage people, all completely wasted and openly drinking, yelling and screaming. Run- don't walk- away from this hotel. It simply couldn't be worse.

Stayed here for 2 nights recently and whilst this isn't the best hotel I have stayed in, it's by no means the worst. The room was little ragged around the edges but clean and comfortable. It was very warm when we went in but once we turned the radiator off (top and bottom) it was fine. Breakfast was ok but could have been a bit more choice on English breakfast such as mushrooms. Very canteen style but you get what you pay for, don't you. Tube station close by and several restaurnts and pubs in the area, no need to head into central london. Walkable from Covent garden.

Stayed here for 2 nights prior to starting a Contiki Tour with a friend in a twin single room. Checked in close to midnight and there were plenty of staff in reception to check us in and answer our questions.

Stayed in room 267, which overlooked other hotel windows. The room was spacey enough to fit our luggages and the beds were positioned well enough to have some privacy. Beds were comfortable to sleep in. Bathroom was reasonably sized with toilet, shower and vanity. Power points in the room are in inconvenient places and you couldn't have your phone/devices charging next to you.

Location of the hotel is close to Russell Square station, about a 3-5 minute walk.

Our booking didn't include breakfast but there's cafes along the street that had some good value breakfast options.

They have a luggage storage for 50p which is locked when it isn't supervised.

We arrived at 10 o'clock, so we put our luggage in the luggage room. I took some money and put the rest back in the bag. When we got our luggage at 2 o'clock and checked in, the money (and the enveloppe) was completely gone when we settled in our room. We checked our luggage 3 times before going to the reception to complain about this. The reception and the concierge were of no help whatsoever, they just kept on saying "it isn't possible anything got stolen from the luggage room, since they knew the "guards" personally", so it had to be our own fault. Obviously, we were very upset about being waved away like that. Eventually, we filed a complaint against the hotel, but we aren't expecting any response since there is no way of proving the money got stolen whilst being in the luggage room with that poor excuse of a guard...

I don't recommend anyone to stay in this hotel!